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Barista Basics Knowledge Check #2 Exam Questions and Answers
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Barista Basics Knowledge Check #2 Exam Questions and Answers
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Barista Basics Knowledge Check #2Exam Questions and Answers
Jose smiles and says to a regular customer, "Good morning! What would you like
today?" The customer says, "I will have my usual tall latte." Jose thanks the customer.
How could Jose have improved the customer's experience? - Answer-Jose should have
said the customer's name because he is a regular.
A customer tells a barista she ordered a blueberry muffin but did not get it. The barista
smiles and says politely, "Sorry, but I think you forgot to actually order a muffin." How
could the barista have improved the customer's experience? - Answer-Apologize and
assume the best, meaning the barista should have gave the customer the blueberry
muffin.
The bar barista smiles and make eye contact when they hand the drink off to the
customer, telling them to have a good day. The customer says, "Thank you." The bar
barista says, "No problem." How could the barista have improved the customer's
experience? - Answer-The barista should have said "Thank you."
The Register barista smiles and says to a customer as they walk up to the POS, "Want
the same thing, John?" The barista then thanks John. How could the barista have
improved the customer's experience? - Answer-The barista should have said a friendly
greeting like "Good morning."
A customer says they ordered a soy latte, but the drink they received has milk. The
barista knows the customer did not tell them they wanted soy and says, "You did not
order your drink with soy." How could the barista have improved the customer's
experience? - Answer-Apologize and remake the drink.
The bar barista is calling out drinks by customer's names, making eye contact with
customers and telling them, "Thank you. Hope your day is great." But the barista looks
stressed out. How could the barista have improved the customer's experience? -
Answer-The barista should have smiled or looked happy.
The same customer comes in every afternoon and orders a Grande Mocha. The
Register barista smiles and says, "Good afternoon. Nice to see you. What would you
like today?" The barista then thanks the customer for coming in. How could the barista
have improved the customer's experience? - Answer-The barista should have said the
customer's name.
Is it okay if I touch the inside of pastry bag with my hand? - Answer-No.
After taking the trash out, do I need to wash my hands? - Answer-Yes.
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