APCO LAW Exam Questions And Answers
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Name the basic operational methods of call routing - answerDirect Dispatch, call relay, call transfer,
call referrel
Name the components of the communications cycle - answerSender , receiver, message,
medium,context, feedback
Name three primary fi...
Name the basic operational methods of call routing - answer✔Direct Dispatch, call relay, call transfer,
call referrel
Name the components of the communications cycle - answer✔Sender , receiver, message,
medium,context, feedback
Name three primary fields of public safety communications - answer✔Law enforcement
communications, fire service communications, emergency medical service communications
PSAP is the acronym for - answer✔Public safety answering point
What involves an individuals personal, professional,and organizational rules of conduct. It includes
opinions and feelings about certain manners and behavior. - answer✔Ethics
What is defined by who are , what you do and how others perceive you - answer✔Professionalism
A __________ is a guide to thinking and a __________ is a guide to action. - answer✔Policy, procedure
Is a process of supplying supplemental personnel, equipment or other resources to an incident in order
to assist agencies in a time of need. - answer✔Mutual Aide
Public safety communications have primary functions or tasks which are referred to as - answer✔Vital
services
A PSAP's ________defines the relationship between telecommunications, supervisors, and
management. - answer✔Chain of Command
Requires the simultaneous dispatch of multiple resources for certain emergencies - answer✔Mutual
response
The vital services of a public safety communications System are to provide_________ between the psap
and the public, agency personnel, other agencies and support services - answer✔Communication
A question that cannot be answered yes or no is called - answer✔Open ended question
What is repeating in a short declarative statement the emotions or feelings the sender is
communicating? - answer✔Reflective feelings
Involves demonstrating an interest in understanding and what is being said by staying focused, asking
questions, listening for the main point and listening for the rationale behind what is being said -
answer✔Active listening
Physically signaling that you are listening is called - answer✔Nonverbal attending
Quality assurance program to ensure that______ and_______ Are met and followed -
answer✔Standards , procedures
And accurate description of _________ is critical information for response units? - answer✔Weapons
Record facts as they are received never rely on - answer✔Memory
MSAG is the acronym for what? - answer✔Master Street address Guide
A technique to call a hysterical caller is - answer✔Persistent repetition
Are used to obtain personal information, analyzing incidence, and determining response level -
answer✔Guide cards
If I call for service comes from a PBX system, we must obtain exact - answer✔EXACT Location
information
The incident command post is the location of______ incident command - answer✔On scene
Available resources are kept in the _________until they are assigned - answer✔Staging areas
911 calls are selectively routed to thr correct ________ based on the _________ - answer✔MSAG,
location
This System provides the callers address and telephone number. - answer✔E-911
GPS satellites provide location information based off the current location of - answer✔Handset or phone
The technology that allows you to make phone calls from your computer using the Internet is called -
answer✔VOIP
It is not necessary to query a collar for the location whenever there is a PA and I displayed on a wireless
emergency - answer✔False
A silent, open line must be considered a potential _______________ call until proven otherwise -
answer✔TTY
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