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Walmart test 2024 Questions and Answers Fully Solved
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Exam of 5 pages for the course Walmart at Walmart (Walmart test 2024)
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Walmart test 2024You are asked to help a cashier with a customer that wants to pay the club member
price, but his membership expired last week. You can make these exceptions, but doing
so too many times will decrease the store's profits.
Most and least likely do
A- Tell the customer that the policy says you must be a member to receive club prices
and suggest he renews the membership.
B-Talk to the customer, check the customer's membership expiration date, and make
the exception if it follows what he says.
C-Approve the exception this one time since the customer looks reliable
to you, and you're allowed to make the exception.
D-Recommend an alternative product to the customer that answers his needs. - answer
Most - B
Least- C
You notice that your best employee's performance has critically decreased, and she
seems very tired and upset. You ask her if something is wrong, but she says that
everything is okay.
A- Talk to the employee regarding her recent decreased performance and ask her what
you can do to help.
B-Let her know that her sales number is decreasing and that everyone should increase
their performance.
C-Try asking the employee who usually works close to her if she notices something is
wrong lately.
D-Tell her that if things do not return to how they were, you will have to provide her with
an improvement
plan. - answerMost- A
Least- D
Some employees disagree on the way that the tasks are divided. They are arguing
about who is to clean and organize the shelves by the end of the day.
A- Schedule a meeting with your associates. Think together of a good solution for all
and appoint one of your associates to carry out this solution.
B-To better know your team members, look closer and listen to their arguments.
Understand each sides' opinions.
C-Dictate to your team what they should do according to your opinion.
Appoint one of your associates to be in charge.
D-Realize that sometimes there are
arguments between workers. Let them solve the argument by themselves. -
answerMost-A
Least- D
, Your team's performance has become very poor lately. You think that the main reason
for this is a decrease in the team's morale.
A-Work to raise your team's morale back. Don't try to reach your goal too fast.
B-During the next team meeting, let them know that it's their responsibility to keep their
morale high and think of how to do this.
C-Talk to each of your associates and think of a good way to raise the team's morale.
D-Talk to other friends who are managers and high performers.
Consult with them and try to find good ideas on how to keep a team's morale high. -
answerMost- C
Least-B
You see Ben, your associate, organizing the new supply in the wrong way. You have
explained the correct way several times before, but he continues to do it incorrectly.
A-The next time you see him, mention how he incorrectly organized the supply and
make sure that he understands what he did wrong and should not do it again.
B-Demonstrate to Ben how the process is done correctly. Make sure he knows how to
do it himself.
C-Try to figure out the reason that Ben repeats the same mistake. Talk to him about his
role and responsibilities in general. Do not mention his recurring mistakes.
D-In your next team meeting, discuss the correct way to perform the supply organization
task. Do not mention Ben's mistakes. - answerMost- B
Least- C
Your store sales number is higher than expected, but still, there are some departments
where an improvement is required due to customer complaints.
A-Let your team members know about the great job they are doing, which will raise
morale among all the store employees.
B-Meet the low performing departments' members and tell them that you are not
satisfied with their performance compared with other departments.
C-Try to understand the reason for customer complaints that are only relevant to some
of the departments.
Talk to the associates about it.
D-Talk to the department members requiring improvement and try to raise their morale
by showing them the success of the rest of the departments. Tell them that they can
also reach such results. - answerMost -D
Least-A
One of your collaborators appears to be repeatedly late for work. You've recently
specified this to him, and he says that he will be on time more. Talking with him is now
tense and uncomfortable.
A-Warn him that his acts need to improve quickly; otherwise, you will have to take
action regarding this.
B-Have a frank talk with this associate and tell him that aside from respecting his part of
the team, he should not be late for work as it affects the whole team.
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