MGMT 383 Final Exam | Complete Solutions (Answered)
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Course
MGMT 383
Institution
MGMT 383
MGMT 383 Final Exam | Complete Solutions (Answered) Counting the number of items a clerk scans per hour would be an example of a/an __________________ measure of performance Objective Performance measures are said to be ___________ if they leave out some important job duties Deficient In the typ...
Counting the number of items a clerk scans per hour would be an example of a/an
__________________ measure of performance
Objective
Performance measures are said to be ___________ if they leave out some important
job duties
Deficient
In the typical division of appraisal responsibilities, the HR unit is responsible for
designing and maintaining the formal system
In most companies and for most employees, the typical time period for formal
performance appraisals is
Annual
The 360 degree rating method appears to be less threatening to employees when it is
used for ___________ purposes
Development
Which of the following is characteristic of graphing rating scales?
Descriptive words used may have different meanings to different raters
Neil, the director of HR for a paper mill, has found that the supervisors in the company
give very generous and lenient appraisals to their subordinates, and it is difficult to
determine from these appraisals which employees deserve pay raises more than
others. Neil has decided to implement a _____________ approach to performance
appraisal to address this problem
Forced distribution
All of the following are recommendations for making a performance appraisal system
more effective and more defensible legally EXCEPT
A)train managers and review their ratings to ensure favoritism is not involved
B)the use of specific, objective criteria and standards
C)use multisource methods of performance appraisal
D)involve employees in planning and designing the program
___________ specifies the performance goals that an individual and his or her manager
agree to try to attain within an appropriate length of time
Management by Objectives (MBO)
,Alvin, a sales representative for a company making industrial solvents, lost a major
customer last month. Until then, Alvin's year has been about average in the dollar
amount of sales. Early in the year, Alvin brought in two new customers of about the size
of the customer he lost last month. Alvin's supervisor gives Alvin an unsatisfactory rating
in his annual performance appraisal. It is likely that Alvin's supervisor has committed the
____ error.
a.
contrast
b.
strictness
c.
recency
d.
primacy
A ______ is committed when an appraiser rates all employees as average
a.
contrast error
b.
generalization error
c.
leniency error
d.
central tendency error
An appraisal interview technique that encourages employees to identify their own
performance deficiencies is termed a/an _________ approach
a.
confessional
b.
introspective
c.
self-auditing
d.
analytic
All of the following are compensation objectives of the organization EXCEPT
a.
internal, external and individual equity for employees
b.
performance enhancement for the organization
c.
the lowest total cost of compensation among direct competitors
d.
legal compliance with relevant laws and regulations
, A compensation philosophy in which each employee who has gained another year of
seniority should have an increase in pay is called the ____________ philosophy
a.
commitment
b.
paternalistic
c.
entitlement
d.
the equity-based
____________ are payments directly calculated on the amount of time worked
a.
stipends
b.
salaries
c.
bonuses
d.
wages
Amber is the manager of a popular clothing store. She regularly works over 40 hour a
week. But when new styles are coming in requiring new displays, she may put in as
many as 60 hours a week. Amber's paycheck is the same regardless of the number of
hours she has worked. Amber is paid on a/an
a.
total compensation arrangement.
b.
incentive compensation program.
c.
wage system.
d.
salary basis.
In an organization with a performance-oriented philosophy
employees only get raises if their productivity has been satisfactory or better
Justin is an hourly employee of Furnace Brick, a company that manufactures a special
high-heat-resistant brick for industrial kilns. Justin is unhappy with the new
compensation system introduced by the company's new plant manager and HR director.
This system has eliminated the practice of annual raises, the Christmas bonus, and
raises based on seniority for a new system that ties every employee's raise to how well
Furnace Brick is performing in the market. Moreover, the plant manager has announced
that twenty percent of the employees in the plant will receive no raise at all this year,
regardless of the company's performance. Furnace Brick has moved from a/an ____
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