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ORGB Chapter 11 Question and answers verified to pass
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ORGB Chapter 11 Question and answers verified to pass ORGB Chapter 11 power - correct answer the ability to influence another person influence - correct answer the process of affecting the thoughts, behavior, and feelings of another person authority - correct answer the right to in...

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  • November 11, 2024
  • 6
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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ORGB Chapter 11
power - correct answer ✔the ability to influence another person


influence - correct answer ✔the process of affecting the thoughts, behavior,
and feelings of another person


authority - correct answer ✔the right to influence another person


zone of indifference - correct answer ✔the range in which attempts to
influence the employee are perceived as legitimate and are acted on without a
great deal of thought


reward power - correct answer ✔based on an agent's ability to control
rewards that a target wants


coercive power - correct answer ✔based on the agent's ability to cause the
target to have an unpleasant experience


legitimate power - correct answer ✔based on position and mutual agreement


referent power - correct answer ✔based on interpersonal attraction


expert power - correct answer ✔exists when the agent has specialized
knowledge or skills that the target needs


most effective are - correct answer ✔referent and expert power

, most managers use - correct answer ✔the other three powers reward,
coercive, legitmate


Critical resources - correct answer ✔when one group controls an important
resource that another group desires, the first group holds the power


Strategic contingencies - correct answer ✔activities that other groups
depend on in order to complete their tasks


Three factors that give control over strategic contigency - correct answer ✔1.
Ability to cope with uncertainty
2. High degree of centrality (Important)
3. Nonsubstitutability (indispensable)


Using Power Ethically - correct answer ✔Being sensitive toward employees'
concerns and communicating well is key


Information power - correct answer ✔Access to and control over important
information


Utilitarian outcomes - correct answer ✔Does the behavior produce a good
outcome for people inside and outside the organization?


Individual rights - correct answer ✔Does the behavior respect the rights of all
individuals?


Distributive justice - correct answer ✔Does the behavior treat all individuals
equitably and fairly?

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