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OM 300 Exam 2 Chilcutt: Questions And Proper Answers
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OM 300 Exam 2 Chilcutt: Questions And Proper Answers
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OM 300 Exam 2 Chilcutt: Questions And ProperAnswers
A company offers low-volume, custom-made furniture. Which process
strategy is best suited for its operations? Right Ans - Process focus
If an operations manager wishes to help workers understand the movement
of material, information, or people throughout a process, what tool should he
or she use? Right Ans - Flowchart
Which of the following technologies offers more consistently accurate quality
inspection than human appraisers? Right Ans - Vision systems
Which of the following is NOT a production technology that enhances
production and productivity? Right Ans - service blueprint
PRODUCTION TECHNOLOGY INCLUDE:
- vision systems
- automatic identification systems
- process control
A large quantity and large variety of products are produced in Right Ans -
mass customization
What is an electronically guided and controlled cart used to move materials?
Right Ans - AGV
What is the theoretical maximum output of a system in a given period under
ideal conditions? Right Ans - design capacity
Most organizations operate Right Ans - below their design capacity.
What is the time of the slowest workstation in a production system? Right
Ans - bottleneck time
Creating a bill of materials (BOM) is to Right Ans - create a list of the
hierarchy of components, their description, and the quantity of each required
to make one unit of a product
, Which of the following could reduce costs and increase profit? Right Ans -
increased productivity
Research suggests which of the following regarding productivity as measured
by units produced per labor-hour? Right Ans - High-quality companies are
more productive than low-quality companies
A successful quality strategy begins with Right Ans - an organizational
culture that fosters quality
Which of the following DOES NOT increase profit by improving quality?
Right Ans - higher warranty costs
The American Society for Quality (ASQ) defines quality as Right Ans - the
totality of features and characteristics of a product or service that bears on its
ability to satisfy stated or implied needs
Which of the following is an award for quality achievement in Japan? Right
Ans - Deming Prize
Which of the following costs is NOT a cost of quality? Right Ans - research
and development
Which of the following is NOT an external failure cost? Right Ans - scrap
Kaizen is a Japanese term for which of the following concepts? Right Ans -
continuous improvement
Taguchi's quality loss function is based on a Right Ans - quadratic equation
Which of the following is NOT one of the techniques for building employee
empowerment? Right Ans - Eliminate formal organization structures such
as teams and quality circles.
To develop a standard or benchmark, firms need to start with Right Ans -
determining what to benchmark
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