Exam (elaborations)
Systems Approach to Food and Beverage Management Exam 1 Questions with Complete Answers
- Course
- Institution
Systems Approach to Food and Beverage Management Exam 1 Questions with Complete Answers
[Show more]
Content preview
Systems Approach to Food andBeverage Management Exam 1
Questions with Complete Answers
Leadership vs Management - Answer-- Leadership: Guiding/leading people
- Management: Managing things/stuff
- People do not like to be managed/treated like objects
- Both Important
- Class focuses more on management
Noncommercial Operations (Institutional Food Service) - Answer-Schools, Hospitals,
Military, Nursing Homes, and Employee Dining
Commercial Operations - Answer-Hotels, Restaurants, Clubs, Casinos, etc.
Similarities Between Noncommercial and Commercial Operations - Answer-- NEED for
managerial control
- People/Labor Intensive
- Facial responsibility
Differences Between Noncommercial and Commercial Operations - Answer-- STYLE of
managerial control
- Finance
- Focus on profit, billing, and accounting
Food and Beverage Revenue Centers - Answer-Restaurants, Banquets, and Room
Service
Support Centers - Answer-DO NOT generate revenue
- Purchasing/receiving
- Storage sometimes separate, often underneath purchasing
- Central commissary
- Stewards/Janitorial
- Laundry
- General and Administrative (G+A OR A+G)
Revenue vs Sales - Answer-Revenue: Money coming in - $50
Ex) Sold 2 Sweaters $25 Each for a total of $50
Sales: $25 per sweater
Catering vs Budget - Answer-Catering: Generally sales; Reaching out/promotion
Banquet: Execution of servers, cooks, bussers, etc.
, Operations Management - Answer-Encompasses people, money, products, time,
procedures, energy, facilities, and equipment; Begins with the menu which drives the
concept, target market, hours, etc.
Components of Management - Answer-- Planning goals and objectives
- Organizing flow of authority and communication
- Coordinating who does what
- Staffing hiring/firing
- Directing getting work done through people
- Controlling corrective action when results fall short
- Leading indicator vs. lagging indicator
- Evaluating monitoring the processes
Component's of Effective Planning - Answer-- Setting long-term goals
- Vision, strategy, often 12+ months out
- Setting short-term goals
- Milestones, often 0-12 months out
- Supervision - Daily, Managerial Oversight
- Information: Reporting, Central to all other components
- Communication: Dissemination of information
- Employees have better buy-in (need to know)
- Flexibility
- Percents vs. Actual Numbers
- Implementation
- Analysis Paralysis
Components of Effective Evaluating - How well are we doing? - Answer-- Reviewing
milestones on the way to goals
- Measuring employee performance
- Assessing effectiveness of training programs
Evaluating - Answer-Conduct employee performance reviews
Organizing - Answer-Revise job descriptions and job specifications
Coordinating - Answer-Help someone in another development to plan an upcoming
special event
Controlling - Answer-Revise standard food and labor costs
Staffing - Answer-Revise job descriptions and job specifications
Directing - Answer-Carryout routine supervisory duties
Planning - Answer-Help someone in another department to plan an upcoming social
event
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller lectknancy. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $15.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
77988 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now
