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RHM 241 - Management in Food and Beverage Exam Questions and Answers
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RHM 241 - Management in Food and Beverage Exam Questions and Answers
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RHM 241 - Management in Food andBeverage Exam Questions and Answers
controlling - Answer-management task of measuring actual results against expected
results, such as measuring actual sales against expected or budgeted sales. Also refers
to safeguarding the operation's property and income.
coordinating - Answer-the management task of assigning work and organizing people
and resources to achieve the operation's objectives
directing - Answer-the management task of supervising, scheduling, and disciplining
employees. Supervising includes such functions as training and motivating employees.
evaluating - Answer-the management task of determining the extent to which planned
goals are attained
hospitality - Answer-the cordial reception of guests
job specification - Answer-a staffing tool that identifies the personal qualities necessary
to perform a job effectively
management - Answer-the use of resources to attain organizational objectives
organizing - Answer-management activity that attempts to best assemble and use
limited human resources to attain organizational objectives. It involves establishing the
flow of authority and communication among people
outsource - Answer-contracting an outside person or organization to perform jobs or
services that would otherwise be done by a business's employees
planning - Answer-the management task of creating goals, objectives, and programs of
action to reach those goals and objectives. Should be done before undertaking other
management tasks.
role model - Answer-a person whose behavior or success on the job can be imitated by
others
staffing - Answer-management activity of recruiting and hiring applicants
subordinate - Answer-at a lower level in rank or authority
chief stewards - Answer-managers who typically oversee porters, dishwashing
employees, and related personnel. May also be in charge of purchasing
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