APCO
Questions With Complete Solutions
Nonverbal communication sets the tone for the communication exchange True
Calls via a Video Relay Service (VRS) can come in on any line True
A policy is a guide to action and a procedure is a guide to thinking False
All non verbal communication requires f...
Nonverbal communication sets the tone for the communication exchange True
Calls via a Video Relay Service (VRS) can come in on any line True
A policy is a guide to action and a procedure is a guide to thinking False
All non verbal communication requires face to face communication False
A question that can't be answered yes or no is an open ended question True
Brief rephrasing of information is applying the active listening technique of reflecting feelings
False
Repeating in a short declarative statement the emotions or feelings the speaker is communicating
is applying the active listening technique of paraphrasing False
, APCO
Questions With Complete Solutions
An observation is based on assumptions and an inference is based on facts False
Callers expect to talk to a professional, be treated with courtesy, and speak with someone with
authority who can solve their problem True
Emergency calls only come in on emergency lines False
Giving legal advice and/or personal opinions is part of a telecommunicators job False
It's okay for a telecommunicator to rely on memory during information gathering False
An accurate description of weapons is critical info for response units True
The ALI is the calling party's telephone number and the ANI is the calling party's location
False
, APCO
Questions With Complete Solutions
E911 systems enhance basic 911 systems by automatically providing the callers telephone
number and physical address True
Simplex Radio System uses multiple frequencies to transmit outgoing messages and to receive
ingoing messages while Duplex Radio System uses only one frequency False
911 calls are selectively routed to the correct PSAP based on the MSAG True
The four basic operational methods for call routing are dispatch direct, call transfer, call relay,
and call referral True
PBX pinpoints the exact location of the caller False
Wireless E911 phase one provides the estimated location latitude and longitude of the calling
phone False
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