Exam (elaborations)
OTS Academic Test 1 Questions and Answers
- Course
- Institution
OTS Academic Test 1 Questions and Answers
[Show more]
Content preview
OTS Academic Test 1 Questions andAnswers
What are some Personal Behavior sources of conflict? Correct Ans-- Values
- Perceptions
- Personality
Describe the conflict that can come from Values Correct Ans-People typically don't like
having their values questioned or criticized
Describe the conflict that can come from Perceptions Correct Ans-How the individual views
concepts can cause issues when they have different definitions or expectations
Describe the conflict that can come from Personality Correct Ans-Tension is likely to escalate
if the parties involved have uncomplimentary personalities
What are the five conflict management styles? Correct Ans-1. Competing
2. Collaborate
3. Compromise
4. Avoid
5. Accomodate
,Define the Competing conflict management style Correct Ans-"I win, you lose", high
assertiveness and low on cooperation scale
When should the Competing (Force) conflict style be used? Correct Ans-For quick decisions,
emergencies, or important issues of unpopular actions, vital to the organization welfare
Define the Collaborating conflict management style Correct Ans-"I win, you win", highly
assertive and cooperative on the scale, fully satisfies both concerns
When should the Collaborating conflict management style be used? Correct Ans-To find a
solution when both goals are too important to compromise, to merge insights, when objective is
to learn the other sides needs, to gain commitment to parties to work through feelings
Define the Compromise conflict management style Correct Ans-"Both win, both lose",
moderately assertive and moderately cooperative on the scale, find expedient, mutually
acceptable solutions, partially satisfies both parties, a middle ground position
When should the compromise conflict management style be used? Correct Ans-When goals
are moderately important but not worth the effort of cooperation or worth the disruption, to
arrive at an expedient solution under time pressure, or as backup when cooperation fails
Define the Avoid conflict management style Correct Ans-"I lose, you lose", lowest level of
assertiveness and cooperation, does not address conflict, sidesteps/postpones/withdraws from
conflict
, When should the Avoid conflict management style be used? Correct Ans-For trivial issues, no
chance of winning, costs outweigh benefits, let people cool down, gathering info outweighs
making an immediate decision, not a main issue, but a symptom of a larger issue
Define the Accommodating conflict management style Correct Ans-"I lose, you win", low
assertiveness and highly cooperative on the scale, neglect to personal concerns to satisfy other
party, self-sacrificing
When should the Accommodation conflict management style be used? Correct Ans-When
you are wrong, the issue is more important to the other person than you, build up "social credits"
for later, continued competition is damaging
What are additional factors to consider when selecting a conflict management style? Correct
Ans-- Who am I dealing with?
- What are the stakes?
- What is the situation?
(True or False) Depending on the role a person has in an organization (HQ vs Field Operations)
their viewpoints on what I important can differ significantly Correct Ans-True
This style may be useful if the relationship is at stake and you are willing to sacrifice your own
content goals. Correct Ans-Accomodating
People using this style will withdraw from the conflict Correct Ans-Avoiding
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller ExamRoom. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75632 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now