GEB 3213 Final Exam Questions With Complete Solutions
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Course
GEB 3213
Institution
GEB 3213
GEB 3213 Final Exam
Questions With Complete Solutions
How can you, as the communicator, increase the likelihood that your message will be accurately
understood? Make the message easy for the audience to understand
Actions, attire, grammar usage, and proofreading all affect the ________ of an e...
GEB 3213 Final Exam
Questions With Complete Solutions
How can you, as the communicator, increase the likelihood that your message will be accurately
understood? Make the message easy for the audience to understand
Actions, attire, grammar usage, and proofreading all affect the ________ of an employee.
Professionalism
Good business communicators understand that ___________________. their message
must be able to reach and resonate with their intended audience
Which of the following workplace activities is most likely to be the one in which your
communication skills will be utilized? Persuading your colleagues that your idea will
likely lead to increased sales
In the context of doing business with people from other cultures, effective communicators
_______________. are ready to adapt to different cultural needs.
To ensure the audience will interpret the message in the way the writer intended, what type of
words should be used? Concrete
, GEB 3213 Final Exam
Questions With Complete Solutions
____________________ is a logical process that involves evaluating the effectiveness of a
message in relation to the needs of the audience and the purpose of the message. Revising
Business emails should ___________________. focus on only one topic
A document's format ___________________. can communicate professionalism to your
audience
When using a direct organization for a message, the main idea of your message
____________________. should be stated before the supporting details
The first draft of a message focuses on _________________. getting your thoughts on
paper
Simple, well-planned messages _____________________. benefit from at least two drafts
, GEB 3213 Final Exam
Questions With Complete Solutions
Before you decide what it is you want to communicate, what should be considered? Why
you are communicating
When analyzing the audience for a persuasive message, which of the following is one of the
recommended questions? What information does the audience need to know and why?
In the ACE process for communication, the first step is ____________________.
analyzing
The direct approach is more likely to ________________________ when compared to the
indirect approach because the reader can find the main point quickly. be the better choice
for most requests
When would the indirect approach be a better choice for your message? When your
audience will likely not understand your request without context.
When making a claim by using online customer support, which information should you provide
first? Your reason for writing
, GEB 3213 Final Exam
Questions With Complete Solutions
What is the advantage of writing with a "you" perspective? A "you" perspective motivates
the audience to respond positively.
In addition to an expression of gratitude, what is a typical element found at the end of a routine
request? A call for action
When using an online tool to schedule a meeting, which of the following must you include?
Where, when, and what type of meeting you are scheduling.
When responding to questions face-to-face, how should you organize your response?
Using the same format you would use if you were responding in writing.
Which of the following is the purpose of using BCC when sending an email message? To
protect the email addresses of recipients of the message.
Assuming a customer claim will be granted, what type of response will allow the company to
build a better relationship with the customer? Goodwill
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