MBA 704- Exam 2 Questions And Answers
Information Processing & organizational learning Based on systems theory and emphasize
the important of GENERATIVE over adaptive learning in rapid evolving external environments
Learning Organization: Single Loop Improving organization's capacity to achieve...
Information Processing & organizational learning Based on systems theory and emphasize
the important of GENERATIVE over adaptive learning in rapid evolving external environments
Learning Organization: Single Loop Improving organization's capacity to achieve known
objectives
-Org is learning without significant change in its basic assumptions
Learning Organization: Double Loop Reevaluates the nature of organization's objectives
and the values/beliefs surrounding them.
-Changing the organization's culture
-Org's learning "how to learn"
Adaptive Learning -first stage of learning organization
-adapting to environmental changes
-Adaptive Changes: Learn Six Sigma, TQM
Generative Learning -Creativity and innovation, going beyond just adapting to change and
being ahead of it.
, MBA 704- Exam 2 Questions And Answers
-Total reframing of org's experiences and learning from that process
Three major dimensions/characteristics of learning organizations -Presence of Tension:
stems from the gap between org's vision & reality; suggest the learning org continuous questions
and challenges status quo.
-Systems Thinking: shared vision of employees throughout the whole org, and openness of new
ideas and external environment.
-Culture Facilitating Learning: org culture places a high value on process of learning and goes
beyond mere lip service by setting mechanisms in place for suggestions, teams, empowerment,
and empathy.
OB in Learning Org -Adaptive: employees' reacting to environmental changes with
routine, standard responses that often result in only short-run solutions.
-Generative: affect the way personnel defines and solves problems; employees taught how to
examine the effect of their decisions and change their behaviors as needed.
Learning Org's characterized by HUMAN-ORIENTED CULTURAL VALUES -Everyone
can be a source of useful ideas; dispensing access to valuable info to personnel
-People closest to the problem have best ideas regarding how to solve it
-Learning flows up & down; managers & employees can benefit
, MBA 704- Exam 2 Questions And Answers
-Mistakes should be viewed as learning opportunities
Establishing a Learning Org -Breaking out of bureaucracies
-Develop systemic thinking among managers; identifying source of conflict and make astute
trade-offs
**Managers must learn to encourage their people to redirect energies towards substance of
disagreements rather than toward personality clashes or political infighting.
-Develop creativity among personnel.
--Promote and help unlearn creativity: persona flexibility and willingness to take risks. Also,
willingness to accept failure!
--"Ready, fire, aim"
Horizontal Organizations -(Anand & Daft) Advocates the dispensing of internal
boundaries that are an impediment to effective business performance.
Guiding principles defining horizontal organization design -Organization revolves around
the process, not the task.
-The hierarchy is flattened
-Teams are used to manage everything
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