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NRF RISE UP LATEST ACTUAL EXAM WITH 70 QUESTIONS AND VERIFIED CORRECT ANSWERS GRADED A+ 2024/2025
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NRF RISE UP LATEST ACTUAL EXAM WITH 70 QUESTIONS AND VERIFIED CORRECT ANSWERS GRADED A+ 2024/2025
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NRF RISE UP LATEST ACTUAL EXAM WITH 70 QUESTIONSAND VERIFIED CORRECT ANSWERS GRADED A+
2024/2025
A customer purchased a pair of pants at a department
store. The salesperson fitted them and marked where
to put them. When the customer picked the pants up,
they were too short. He tells the salesperson he can't
wear them like that and asks to have them changed.
How should the salesperson respond?
Apologize, admit there was a mistake made, and assure
the customer the situation will be quickly resolved.
Why is it important for you to show how your store's
products compare to a competitor's products?
To highlight the differences between your products and
the competitor's
After eating a delicious meal at a restaurant, a
customer fills out the survey card that is on the table.
The customer marks that the food and service were
great. which of the following describes the benefit of
this type of customer contact?
,Makes customer feedback easy
What is the best way to deal with negative customer
feedback posted in a customer survey on social
media?
Encourage the feedback and think of the comments as
free market research
A customer returns a laptop and tells you one of the
features isn't working. You are familiar with that
laptop and its features. What should you do FIRST?
Test the customer's laptop and see if there is a problem
with the feature
What question should sales associates ask
themselves when studying competitor's products and
services?
Why would I buy my own company's products or services
over a competitor's?
Which of these BEST describes product
demonstrations?
Opportunity to provide a full understanding of all the
relevant features of the product
, A customer asks you to help her find curtains for her
apartment. She finds the perfect color and fabric, but
her windows are not a standard size. There is a
custom drapery department in your store. What
should your BEST response to the customer be?
I can make an appointment for you with our custom
drapery department if you like
How should you introduce your loyalty program to a
customer when you are finalizing a sale?
Ask the customer if he or she is a loyal shopper
An error message appears when the cashier rings up
a sale. Information on operating the register is
available at each register. The manager is nearby
helping another customer. What should the cashier do
FIRST?
Politely interrupt the manager and ask what to do
What should you do when you have a customer who
has a problem with a product or service that your
store offers?
Listen, and let the customer explain the problem then
determine a satisfactory solution
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