SHRM CP EXAM Questions And Answers
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Career Planning - answerActions & activities that individuals perform in order to give
direction to their work lives.
Brain drain - answerExit of educated & skilled citizens from emerging & developing countries
for better paying jobs in developed co...
Career Planning - answer✔Actions & activities that individuals perform in order to give
direction to their work lives.
Brain drain - answer✔Exit of educated & skilled citizens from emerging & developing countries
for better paying jobs in developed countries.
Auditory learners - answer✔People who learn best by relying on their sense of hearing.
Andragogy - answer✔Study of how adults learn.
Cost-of-living adjustment (COLA) - answer✔Pay adjustment given to eligible employees
regardless of performance or organizational profitability; usually linked to inflation.
Compa-ratio - answer✔Pay rate divided by the midpoint of the pay range.
Broadbanding - answer✔Combining several salary grades or job classifications with narrow pay
ranges unto one brand with a wider salary spread.
Behavioral interview - answer✔Type of interview that focuses on how applicants previously
handled real situations.
Applicant tracking software (ATS) - answer✔Software that provides an automated way for
organizations to manage the recruiting process.
Developmental activities - answer✔Activities that focus on preparing employees for future
responsibilities while increasing their capacity to perform their current jobs.
Compensation - answer✔All financial returns (beyond any benefits payments or services),
including salary and allowances.
Career development - answer✔Process by which employees progress through a series of stages
in their careers, each of which is characterized by relatively unique, themes, and tasks.
Benefits - answer✔Payments or services provided to employees to cover issues such as
retirement, health care, sick pay/disability schemes, life insurance, and paid time off.
Apprenticeship - answer✔Related to technical skills training; often a partnership between
employers and unions.
Competency-based interview - answer✔Type of interview in which the interviewer asks
questions related to competencies for the position and asks candidates to provide examples of
times they demonstrated the competencies.
ADDIE model - answer✔5 step instructional design process that governs the development of
learning programs.
Assessment centers - answer✔Assessment tools that provide candidates a wide range of
leadership situations and problem-solving exercises.
Blended learning - answer✔Planned approach to learning that included a combination of
instructor-led training, self-directed study, and /or on-the-job training.
Career management - answer✔Preparing, implementing, and monitoring employees' career
paths, with a primary focus on the goals and needs of the organization.
Competencies - answer✔Clusters of highly interrelated attributes, including knowledge, skills,
or abilities (KSA) that give rise to the behaviors needed to perform a given job effectively.
Strategy - answer✔A plan of action for accomplishing an organization's long-range goals.
SWOT analysis - answer✔Process for assessing an organization's strategic capabilities in
comparison to threats and opportunities identified during environmental scanning.
Value drivers - answer✔Actions, processes, or results that are needed to deliver a desired
value.
Vision statement - answer✔Vivid, guiding image of an organization's desired future, the future
it hopes to attain through its strategy.
Organizational values - answer✔Beliefs that are important to an organization and often dictate
employee behavior.
Strategic fit - answer✔A state in which an organization's strategy is consistent with its external
opportunities and circumstances and its internal structure, resources, and capabilities.
Strategic management - answer✔The actions that leaders take to move their organizations
toward those goals and create value for all stakeholders.
Strategic planning - answer✔The process of setting goals and designing a path toward a
competitive position.
Metrics - answer✔Performance parameters based on the relationship between 2 or more
measures.
Mission statement - answer✔Statement that specifies what activities an organization intends to
pursue and what course management has carted for the future; a concise statement of its
strategy.
Net profit margin - answer✔Ratio of net income (gross sales minus expenses and taxes) to net
sales.
Organizational culture - answer✔The basic beliefs and customs shared by members of an
organization that contribute to an organization's sense of its identity.
Income statement - answer✔Statement that reports revenues, expenses, and net income
(profit) for a specified period.
Lagging indicator - answer✔Type of metric that describes an activity that has already occurred.
Leading indicator - answer✔Type of metric that describes an activity that can change future
performance and indicate higher degree of success in achieving strategic goals.
Liabilities - answer✔Organization's debts and other financial obligations.
Due diligence - answer✔Necessary level of care and attention that is taken to investigate an
action before it is taken.
Environmental scanning - answer✔Process that involves a systematic survey and interpretation
of relevant data to identify external opportunities and threats and to assess how these factors
affect the organization currently and how they are likely to affect the organization in the future.
Equity - answer✔Amount of owners' or shareholders' portion of a business.
Gross profit margin - answer✔Ratio of gross profit to net sales.
Benchmarking - answer✔Process that compares performance levels and/or processes of one
entity with those of another to identify performance gaps and set goals aimed at improving
performance.
Blue ocean strategies - answer✔Strategies that generate competitive advantage by creating a
new marketplace arena in which there are no other competitors.
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