Exam (elaborations)
FRONT DESK (PSR/MPA) TRAINING STUDY QUESTIONS AND ANSWERS
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FRONT DESK (PSR/MPA) TRAINING STUDY QUESTIONS AND ANSWERS
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FRONT DESK (PSR/MPA) TRAINING STUDYQUESTIONS AND ANSWERS 2024 - 2025
Registration,is,the,basis,for,what?,,ANS,-
,,Collecting,and,maintaining,patient,information,,including,general,,financial,,and,insurance,details.
Registration,information,must,be,verified,when?,,ANS,-,,Each,time,the,patient,visits.
When,registering,patients,,verification,ensures,what,3,things?,,ANS,-
,,1.,Patient,demographics,remain,current.
2.,Patient,coverage,or,other,financial,information,is,updated.
3.,Data,entry,errors,are,quickly,identified,and,corrected.
How,would,you,access,Epic,Policies/Procedures,for,scheduling,,pre-visit,,check-in,,check-
out,,financial,counseling,,off-site,,and,miscellaneous,topics?,,ANS,-
,,Dbl.,click,Internet,explorer,icon,on,main,computer;,click,the,Policy,&,Reference,tab,on,the,MIV;,click,EPI
C,Policies,&,Guidelines,on,right,hand,side,of,screen.
What,are,the,three,"levels",Registration,Information,is,organized,and,stored,in,the,system?,,ANS,-
,,1.,Patient,-,contains,demographic,and,clinical,info.
2.,Account,-,contains,guarantor,and,billing,info.
3.,Coverage,-,Contains,ins.,benefits,and,claim,information.
Guarantor,is,who?,,ANS,-,,The,person,financially,responsible,for,the,medical,bills.
Subscriber,is,who?,,ANS,-,,The,primary,policyholder,of,the,insurance.
Who,is,usually,the,guarantor,of,a,minor,child?,,ANS,-,,Parent
A,husband,carries,the,ins.,through,his,employer,for,himself,and,his,spouse.,Who,is,the,subscriber?,,ANS,-
,,Husband
, A,husband,carries,the,ins.,through,his,employer,for,himself,and,his,spouse.,Wife,is,the,patient.,Who,is,th
e,guarantor?,,ANS,-
,,Wife,b/c,she,is,over,18,and,legally,bears,financial,responsibility,for,her,medical,services.
If,both,parents,carry,family,coverage,for,a,child,what,rule,applies?,,ANS,-,,Birthday,Rule,-
,Which,ever,parent,b-day,comes,first,is,considered,the,primary,ins,and,the,other,is,secondary.
If,both,parents,carry,family,coverage,for,a,child,what,rule,applies,when,they,both,parents,have,the,same,
birthday?,,ANS,-,,Whichever,parent,had,their,insurance,first.
How,many,emergency,contacts,must,you,enter?,,ANS,-,,2
A,stop,sign,indicates,what?,,ANS,-,,A,"hard,stop",you,must,enter,info,in,order,to,proceed.
A,yield,sign,indicates,what?,,ANS,-,,A,field,where,info,is,recommended,,but,you,will,be,able,to,proceed.
Consent,Forms,are,good,for,how,long?,,ANS,-,,1,year
If,the,emergency,contact,lives,with,the,patient,,you,can,use,what,to,fill,in,the,address,field,and,home,pho
ne,areas?,,ANS,-
,,Pull,Info,button,is,the,shortcut,(with,the,"This,Patient",radio,button,clicked).,You,can,select,whether,you
,want,to,pull,Address,Only,for,Guarantor,,Subscriber,or,Emergency,Contacts.
Once,you,have,entered,the,First,Section,(Demographics,,PCP,,Employer,,Patients,Contacts),what,do,you,
do?,,ANS,-,,Click,Verify,Patient,or,go,to,Checklist,to,Verify,Patient.
Where,do,you,go,to,change,the,order,of,which,insurance,is,listed,as,primary,or,secondary?,,ANS,-
,,Coverage,Folder,(to,the,left,in,folders).
Where,do,you,add,insurance,coverage?,,ANS,-,,From,the,interactive,facesheet,hyperlink.
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