**1. Staff knowledge of expected outcomes and results is directly associated with
__________________.**
A. Clearly communicated organizational goals
B. Motivated employees
C. Annually updated job descriptions
D. Improved compensation
**- ANSWER: A. Clearly communicated organizational goals**
---
**2. A crime that is punishable by a maximum term of imprisonment of one year is known as
__________________.**
A. Misdemeanor
B. Felony
C. Tort
D. Neglect
**- ANSWER: A. Misdemeanor**
---
,ESTUDY
**3. A bill is introduced in the legislature. A technique often used by the legislative committee that does
not wish to embarrass the sponsor and does not want to pass the bill is known as
__________________.**
A. Favorable report
B. Deferment
C. Unfavorable report
D. Veto
**- ANSWER: B. Deferment**
---
**4. An employee violates an organization policy and, as a result, causes a care recipient to suffer actual
injury. This violation could result in a __________________.**
A. Program to rectify insufficient and/or ineffective cross-training
B. Penalty to the employee for ignoring the policy and guideline handbook
C. Civil lawsuit for monetary damages in the care recipient's favor
D. Comprehensive paper trail to prove guilt
**- ANSWER: C. Civil lawsuit for monetary damages in the care recipient's favor**
---
**5. Which of the following styles of leadership involves the leader simply stating what needs to be
accomplished and how it will be done?**
A. Laissez-faire
B. Democratic
,ESTUDY
C. Autocratic
D. Proactive
**- ANSWER: C. Autocratic**
---
**6. Which of the following advance directives is commonly described as appointing someone to make
decisions on a care recipient's behalf?**
A. Do not resuscitate
B. Living will
C. Durable power of attorney
D. Plan of care
**- ANSWER: C. Durable power of attorney**
---
**7. Team building is a key component of which management style?**
A. Participatory
B. Authoritative
C. Delegative
D. Objective
**- ANSWER: A. Participatory**
, ESTUDY
---
**8. Strategic planning is best defined as an organizational process for __________________.**
A. Identifying goals and objectives
B. Implementing goals to create a desired outcome
C. Making decisions that achieve compliance
D. Comparing an organization's market position to its competition
**- ANSWER: A. Identifying goals and objectives**
---
**9. The process of pricing, promoting, and distributing services that satisfy both individual and
organizational objectives is known as __________________.**
A. Market orientation
B. Marketing
C. Product specialization
D. Branding
**- ANSWER: B. Marketing**
Which of the following is not a requirement of the long-term care ombudsman program?
1. Provide public agencies with information regarding problems of care recipients in healthcare
organizations
2. Participate and observe the exit conference of a nursing healthcare organization survey
3. License administrators of long-term care to practice the responsibilities of their profession
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