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Genesys GCP-GCX Exam Dumps Questions and Answers
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Genesys GCP-GCX Exam Dumps Questions and Answers
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Genesys GCP-GCX Exam DumpsQuestions and Answers
Which iiof iithe iifollowing iientities iiis iiused iito iiensure iithat iipeople iiwithin iiyour
iiorganization iihave iithe iirights iiand iipermissions iithat iithey iineed iiwithin iiGenesys iiCloud
iiCX?
A. iiWorkgroups
B. iiRooms
C. iiGroups
D. iiRoles ii- iiAnswers ii-Answer: iiD
Which iiof iithe iifollowing iiare iiAND iiEvaluation iiMethods? ii(Choose iithree.)
A. iiAll iiskills iimatching
B. iiBest iiavailable iiskills
C. iiBullseye iimatching
D. iiDisregard iiskills
E. iiAgent iiavailability ii- iiAnswers ii-Answer: iiABC
What iiis iithe iidistinguishing iifeature iibetween iiqueues iiand iigroups?
A. iiQueues iican iihave iiagents iias iimembers, iiwhile iigroups iicannot.
B. iiBoth iiqueues iiand iigroups iihave iithe iisame iiACD iicapabilities.
C. iiUnlike iigroups, iiqueues iiallow iifor iimore iicomplex iiscenarios iilike iiskill-based iirouting.
D. iiQueues iican iibe iiused iiin iiArchitect iiflows, iiwhile iigroups iicannot. ii- iiAnswers ii-
Answer: iiC
Select iithe iicategories iiof iiACD iiskills iithat iican iibe iiadded iito iia iiuser iior iian iiinteraction.
ii(Choose iitwo.)
A. iiLanguage
B. iiRoles
C. iiSkills
D. iiQueue ii- iiAnswers ii-Answer: iiA, iiC
Which iifeature iienables iia iivoice iiinteraction iito iiinterrupt iian iiemail iiinteraction?
A. iiUtilization
B. iiACD iiSkills
C. iiEmergency iiRouting
D. iiScripts ii- iiAnswers ii-Answer: iiA
Which iirole iiis iiautomatically iiassigned iito iia iinew iiuser?
A. iiUser
B. iiCommunicate ii- iiUser
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