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WGU C215 WGU C215 OPERATIONS MANAGEMENT OBJECTIVE ASSESSMENT LATEST 2024/2025 EXAM
WGU C215 WGU C215 OPERATIONS MANAGEMENT OBJECTIVE ASSESSMENT LATEST 2024/2025 EXAM
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WGU C215 WGU C215 OPERATIONS MANAGEMENTOBJECTIVE ASSESSMENT LATEST 2024/2025 EXAM
Which definition is used for quality evaluates how well a product
performs its intended function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement -ANSWER->Fitness for use
Which total quality management (TQM) process was developed to
stress management's responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement -ANSWER->14 points for quality
improvement
Which total quality management (TQM) process consists of 13
published standards and guidelines?
-ISO 9002
-ISO 9001
-ISO 9000
-ISO 1400 -ANSWER->ISO 9000
A company manufactures shoes using a quality management system.
The company needs to put a process in place to measure any defects.
,The company would like to measure the number of defects and observe
the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist -ANSWER->checklist
Which quality control tool should be used to monitor the current status
or end result of a process?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist -ANSWER->Flowchart
Which group of keywords or phrases describes the crucial role that
marketing plays in the total quality management (TQM) process?
-Baseline for managing quality process; investment in preventative
costs, budgeting
-Enhance competition, understand consumer preferences, maintain
communication with operations
-Reward employees; motivate staff performance; manage operations
planned changes
-Review and recommend product changes, satisfy customer needs;
open communication -ANSWER->Review and recommend product
changes, satisfy customers needs, open communication
, What is the common theme in total quality management (TQM) across
all functions in an organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams -ANSWER->To satisfy customer
needs
Which concept of variation measures the central tendency of a set of
data?
-Range
-Variable
-Mean
-Standard deviation -ANSWER->mean
What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
-A computer virus was found in the system -ANSWER->Equipment was
found out of control
Which continuous improvement method does Cpk measure?
-What a process is capable of and how long it will take to conclude
-How close one is to a target and how consistent one is with the
average performance
-Parts per million on the capability index
-The most common measurement process -ANSWER->How close one is
to a target and how consistent one is with the average performance
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