Answer A) Note-taking may impede the nurse'sobservation of the patient's nonverbal
behaviors.
Page 31 Some use of history forms and note-taking may be unavoidable. But be
aware that note-taking during the interview has disadvantages. It breaks eye contact
too often, and it shifts attention away from the patient, which diminishes his or her
sense of importance. It also may interrupt the patient's narrative flow, and it impedes
the observation of the patient's nonverbal behavior.
6. During an interview, the nurse states, "You mentioned shortness of breath.
Tell me more about that." Which verbal skill is used with this statement?
A) Reflection
B) Facilitation
C) Direct question
D) Open-ended question
Answer D) Open-ended question
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