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Six Sigma Black Belt Exam With Complete Solutions Latest Update 100% Correct
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Six Sigma Black Belt Exam With Complete Solutions LatestUpdate 100% Correct
Best known for Quality is Free - Benefits of doing things right the first time - ANSWER
Philip B. Crosby
4 Cardinal Rules of Quality Management - ANSWER Philip B. Crosby
1. Performance Std. should be 0 defects
2. Quality = conform to requirements
3. Quality achieved by preventing defects
4. Measure of Quality's value = cost of non-conformance
First ASQ President, Head of inspection for Bell labs - ANSWER George D. Edwards
Applied statistical techniques to further the cause of quality control. Presented "7
deadly diseases of the workplace" and "14 points for management" - ANSWER W.
Edwards Deming
7 deadly diseases of the workplace - ANSWER W. Edwards Deming:
lack of constancy of purpose
excessive turnover
depending on visible figures (which are readily available)
excessive medical costs
excessive legal costs
emphasis on short term profits
poor evaluation system
, 14 points for management - ANSWER Deming:
Constant purposes & adopt new philosophy
Eliminate dependence on inspection & stop awarding business on price alone
Improve constantly and continually & job training
Establish leadership & eliminate fear
Reduce interdepartmental barriers & reduce pressure on workforce
Eliminate quotas & ineffective mngmnt styles
Promote employee pride & emphasize quality over production
Encourage self-improvement & buy-in
Known for 4 key actions for TQM programs & for 9 Ms of quality. Customer needs
focused - ANSWER Armand V. Feigenbaum
He emphasized idea that Quality control should be considered from customer
perspective - ANSWER Joseph M. Juran
Lean emphasizes these 3 areas - ANSWER Transparency, velocity and value
Nominal Group Technique - ANSWER Used to rank & determine best
projects/solutions/ideas etc. to pursue.
8 choices per member if >35 options
6 choices if 20 - 35 options
4 choices if <20 options
Matrix Diagram - ANSWER A data analysis table that shows the strength between
variables and relationships in the matrix.
Prioritization Matrix - ANSWER Ranks choices to pick projects. For consensus criteria
method, there is no weight given to importance of each criterion
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