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MARKETING AND SALES AHLEI 100% CORRECT ANSWERS | ESTUDY LATEST, ALL ANSWERED 100%
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MARKETING AND SALES AHLEI 100% CORRECT ANSWERS | ESTUDY LATEST, ALL ANSWERED 100%
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ESTUDYMARKETING AND SALES AHLEI 100% CORRECT
ANSWERS | ESTUDY LATEST, ALL ANSWERED 100%
### 1. **Which of the following statements best describes employee empowerment?**
a) Employee empowerment restricts decision-making to upper management.
b) Employee empowerment allows employees to make immediate decisions to meet guest needs—
decisions that were previously made only by managers.
c) Employee empowerment involves only training employees for specific tasks.
d) Employee empowerment limits employees to predefined responses in customer interactions.
**Answer: b) Employee empowerment allows employees to make immediate decisions to meet guest
needs—decisions that were previously made only by managers.**
---
### 2. **When an inquiry call is received by the sales department, what is the most important action?**
a) Immediately transfer the call to a manager.
b) Listen carefully and ask questions to understand the caller's needs.
c) Provide a standard response without further questions.
d) Redirect the caller to the website for more information.
**Answer: b) Listen carefully and ask questions to understand the caller's needs.**
, ESTUDY
---
### 3. **Having employees spend a night as "guests" in the property is an effective way of:**
a) Reducing operational costs.
b) Enhancing the product knowledge of employees.
c) Evaluating employee performance.
d) Training employees on cleaning procedures.
**Answer: b) Enhancing the product knowledge of employees.**
---
### 4. **Most properties pay a new salesperson ________ for the first six to twelve months on the
job.**
a) a commission based on sales
b) a combination of salary and commission
c) a straight salary
d) a performance-based bonus
**Answer: c) a straight salary.**
---
### 5. **In which type of telephone sales call does a salesperson attempt to gather information and
identify decision-makers?**
a) A cold call
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