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HSP 101 Exam questions with 100% correct answers
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HSP 101 Exam questions with 100% correct answers
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HSP 101 Exam questions with 100%correct answers
Primary role of a leader - correct answer ✔✔inspiring people
Cross-function teams are made of people from different - correct answer ✔✔departments in the
organizations
Which is a basic management activity? - correct answer ✔✔Planning
A code of ethics is used in an establishment to - correct answer ✔✔guide decision making
Which statement is correct about professional managers? - correct answer ✔✔They know what their
employees expect from their employer
Which can help minimize work-related stress? - correct answer ✔✔delegate some work to responsible
employees
It is appropriate for a restaurant or foodservice manager to delegate work when - correct answer ✔✔the
task is repetitive and easily mastered
Which can help a manager develop an effective professional development plan? - correct answer
✔✔Review past performance evaluations
Learning activities for pro. development should be those that - correct answer ✔✔will contribute to
professional knowledge and skills
When managers help civic groups make decisions, their priority should be what is best for their - correct
answer ✔✔organization
, Measurable goals allow organizations to - correct answer ✔✔identify progress
Which benefit results from involving staff members in the gal-setting process? - correct answer
✔✔Ensures they will help achieve goals
The operations goals should be driven primarily by its - correct answer ✔✔vision and mission statements
What is a benefit to employees who assist with planning tasks? - correct answer ✔✔They can develop
their knowledge and skills
What statement about goals and plans is correct? - correct answer ✔✔Department goals should help
meet organizational goals
What is a strategy? - correct answer ✔✔Plan of action to meet a goal
When is an operation.'s mission statement developed? - correct answer ✔✔before goals are developed
When delegating plan tasks, what employee characteristic is most important? - correct answer ✔✔job
skills and knowledge
Which element is present in an effectively developed project worksheet? - correct answer ✔✔SMART
goal to be addressed
What must employees be told when they are assigned to work on an action plan? - correct answer
✔✔Importance of the plan compared to others
Restaurant or food service managers who use effective communication skills will be able to - correct
answer ✔✔build employee trust
Spoken or written words and nonverbal actions are examples of which element of the communication
process? - correct answer ✔✔massage channel
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