Exam (elaborations)
GPSTC EXAM QUESTIONS AND ANSWERS
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GPSTC EXAM QUESTIONS AND ANSWERS
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GPSTC EXAM QUESTIONS ANDANSWERS
Communication - Answer-The transmission of an idea from the mind of one person to
the mind of another, with understanding
Purpose of Communication - Answer-To pass information from one person to another
so that it is mutually understood to make person needs of the participants; to learn; or to
build and maintain relationships
Understanding - Answer-Successfully communicating with another person
Verbal/Nonverbal - Answer-Process of exchange of information that flows
Working Relationships with Public - Answer-Interpersonal communication breaks
barriers
5 Components of Interpersonal Communication - Answer-Encoding
Sending
Receiving
Decoding
Feedback
Encoding - Answer-Forming an idea that needs to be expressed
Sending - Answer-Symbols between sender/receiver
Receiving - Answer-Take message using verbal/non cues to understand
Decoding - Answer-Relate new information to past experiences
Feedback - Answer-Message was received the way it was intended
Effective Interpersonal Communication Components - Answer-1. The message intended
2. The message sent
3. The message received
Elements of Influence Communications - Answer-Cues - Triggers that cause someone
to respond in a particular way
Distractions - Environmental
Creating a trusting environment - Open to communicate
Characteristics of Emotions - Answer-Diffusion
Persistence of emotions
, Cumulative effect
Title 42 - Answer-Civil
Title 18 - Answer-Criminal
Types of Legal Liability - Answer-Criminal
Civil
Administrative
Criminal Liability - Answer-The liability that arise out of breaking a law or committing a
criminal act
State - OCGA 16-5
Federal - Title 18 §241 AND 242
Civil Liability - Answer-Can result in monetary wards for nominal, actual or punitive
damages or injunctions
Administrative Liability - Answer-Police agencies are governed and bound by their
administrative rules and procedures
Violations can result in:
Dismissal
Demotion
Transfer
Reprimand
Other sanctions
Agencies Liability - Answer-Vicarious liability
A supervisor is responsible for the acts of his subordinates
Negligent hiring
Neglient retention
Failure to train
Criminal Liability - Federal and State - Answer-Article 1: Homicide
Article 2: Assault and Battery
Article 3: Kidnapping, False Imprisonment and Related Offenses
Affirmative defense - Answer-Unless the state's evidence raises the issue invoking the
alleged defense, the defendant must present evidence thereon to raise the issue
Affirmative Defense Examples - Answer-Justification - a person's conduct may be
justified (lawful):
Self defense
Defending a third person against unlawful force
Use of force in defense of a habitation
Entrapment
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