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BUSI 3004 Week 5 Quiz GRADED A+ WITH SOLUTIONS
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BUSI 3004 Week 5 Quiz GRADED A+ WITH SOLUTIONS
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BUSI 3004 Week 5 Quiz GRADED A+ WITH SOLUTIONSThe process by which information is transmitted and understood between two or
more people is___ . - ANSWER: communication
Effective ______ is essential to organizations because it is needed for employees and
work units to synchronize their work. - ANSWER: communication
*In the communication process model, the message must first be ______ and
______ by the sender before transmitting it. - ANSWER: formed; encoded
*Examples of having similar codebooks when encoding and decoding messages
would include ______. - ANSWER: -using math symbols to write an equation
-speaking the same language
What are types of verbal communication? - ANSWER: Oral communications
Written communications
*Which of the following is the best definition of communication? - ANSWER: the
process by which information is transmitted and understood between two or more
people
*One important function of communication in organizations is to ______. - ANSWER:
coordinate the work of employees
*In the communication process model, the receiver _______ the message. -
ANSWER: decodes
Communication "codebooks" are dictionaries of symbols that include languages,
gestures, and: - ANSWER: idioms
Facial expressions and gestures are examples of ____ communication channels. -
ANSWER: nonverbal
**The medium of choice in most workplaces today is text-based______
communication because it is asynchronous, can be sent to many people at once, and
can quickly transmit attached information. (Enter one word in the blank.) - ANSWER:
digital, e-mail, electronic mail, or email
Which of the following social media focuses primarily on forming communities and
sharing information and has less emphasis on revealing personal identity? -
ANSWER: Wikis
*Social acceptance and media richness are ______. - ANSWER: two sets of factors in
choosing communication channels
, *An advantage of using text-based digital methods to communicate in the workplace
is that they ______. - ANSWER: have become critical for coordinating work
Social media are internet-based tools that ______.
Multiple select question. - ANSWER: allow users to generate and share information
enable conversations between users
facilitate the forming of communities or groups
*Synchronous communication is preferred over asynchronous communication when:
- ANSWER: a complex issue needs to be discussed.
information has high immediacy.
Nonverbal communication includes ______. - ANSWER: facial expressions
Rank the following types of communication channels according to the amount of
social presence they have, with the channel having the least social presence at the
bottom. - ANSWER: 1.A face-to-face conversation between sisters at a coffee shop
2.A smart phone video call between two friends
3.A scheduled conference call among a team of co-workers
4.A promotion email sent to a distribution list
A work group chooses to have 5-minute "stand-up" meetings at the start of each day
rather than weekly staff meetings. This is an example of social ______ of the
communication medium. - ANSWER: acceptance
*Important factors to consider in selecting the most appropriate channel of
communication include ______. - ANSWER: synchronicity
social presence
The extent to which communication channels require or allow the sender and
receiver to be actively involved in a conversation at the same time is called ______. -
ANSWER: synchronicity
The extent to which a communication channel creates psychological closeness with
others is called social _____ . - ANSWER: presence
The highest level of media richness is ______. - ANSWER: face-to-face
communication
*Important factors in selecting a socially acceptable channel of communication may
include ______. - ANSWER: -individual preferences
-organizational, team, and cultural norms
-symbolic meaning of a channel
Changing another person's beliefs, attitudes, and behavior using facts, logic, and
emotional appeals is the definition of _______. - ANSWER: persuasion
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