30000TST - 2024 Q2 Comprehension Exam - ANS Q2 Comprehension Exam
Select all of the items below that contribute to CX-50's Confident Performance (select all that apply). - ANS Standard i-Activ AWD®
Mazda Intelligent Drive Select (Mi-Drive)
Standard Hill Launch Assist
You should inform ...
Select all of the items below that contribute to CX-50's Confident Performance (select all that
apply). - ANS Standard i-Activ AWD®
Mazda Intelligent Drive Select (Mi-Drive)
Standard Hill Launch Assist
You should inform customers in advance that an EV Delivery may take slightly longer than a
traditional Delivery due to unique attributes like charging. - ANS True
What trim level represents the $46,000-$52,000 "sweet spot" in the CX-90 lineup (from the
updated CX-90 pricing) because it provides more than comparable Highlander, Pilot and
Telluride models do? - ANS 3.3 TURBO PREFERRED PLUS
Which of the following is NOT a best practice for the Service Department? - ANS Submitting
claims on a monthly basis
Which of the following statements would be appreciated by a customer when addressing a
competitive vehicle they are considering? - ANS
- ANS "I actually drove that vehicle recently. May I share with you what I felt about it?"
Why is DC Fast Charging not recommended for an EV owner's daily charging needs? - ANS
DC Fast Charging may stress the battery if used too frequently
Your customer Dawn started their Mazda5 Hatchback purchase journey online. They're coming
in today for more information. What should you do to guarantee a seamless transition from a
digital to personal experience? - ANS Check out their information in the Mazda Digital
Showroom
Jody emailed you back and said he'll use vehicle for his job as a commercial realtor. He spends
significant amounts of time driving and needs a dependable and comfortable car. With this
insight, do you have enough information to begin a product walkaround, True or False? - ANS
False
, Premium Fuel is recommended for which powertrains? - ANS 3.3L Turbo S and PHEV
During the week, Jennifer is an interior designer with appreciation for dignified, bold, yet elegant
design. On the weekends, however, she is carpooling three kids all over town to the soccer
fields, and most importantly she's tired of spending money at the gas pumps. Which of the
following CX-90 PHEV features would interest Jennifer the MOST? - ANS With the
e-Skyactiv® Plug-In Hybrid (PHEV), one can accomplish daily drives and errands without using
a drop of fuel
Sandra contacted you about the CX-90. After conducting a needs assessment and a test drive,
the CX-90 3.3L Turbo meets her family's needs. They want Apple CarPlay as well as heated
seats and steering wheel for the cold winter months. Which CX-90 package will you recommend
to Sandra? - ANS 3.3L Turbo Premium Plus Package
How can CX360 be used to convert Promoters to Super Promoters? - ANS All of the Above:
By monitoring performance and focusing on areas that fall short of benchmarks
By following up with dissatisfied customers
By reading customer comments regularly
By applying learning to future interactions
Where did the name Skyactiv originate from? - ANS It began as a working title created by
Mazda engineers as a reference to "the sky is the limit"
Due to their love of travel, the Johnston family is excited about the CX-90 PHEV's fuel economy
and range. They are eager to upgrade their current Toyota Highlander to a vehicle that can
handle their family of five and tow their fishing boat. Which of the following benefits of the CX-90
PHEV would you share with them? - ANS All of the Above:
The CX-90 e-Skyactiv® PHEV 2.5L inline 4-cylinder engine battery pack, and electric motor
delivers an estimated 23-mile driving range in EV mode and a 480-mile total range
The CX-90 has a 3,500-pound towing capacity
The CX-90's three rows of seating provide a range of configurations to accommodate family and
cargo
Scott shares that he is impressed with the luxury feel of the CX-90 3.3L Turbo. He noticed the
quiet, smooth, yet dynamic ride as well as the relaxed comfort of the wheel and seat positioning.
Which of the following features exhibits additional Mazda driver-centric Intuitive Technology? -
ANS Driver Personalization System
Captivated by the Artisan Red CX-90 Turbo S Premium Plus on the showroom floor, your
customer asks about performance and luxury features. They currently drive a Mercedes-Benz
GLE 450 and are looking for payment relief, while keeping luxury appointments. Which CX-90
Turbo S Premium Plus advantage would appeal the most to this customer? - ANS Nappa
leather, 3-zone climate control, premium audio and a panoramic roof are 25% less than the
Mercedes
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