CLEET CERTIFICATION PHASE 1
TEST EXAM ACTUAL EXAM
QUESTIONS WITH DETAILED
VERIFIED ANSWERS (100% CORRECT
ANSWERS) /ALREADY GRADED A+
At what level should you speak when using a radio?
- ....ANSWER...Just above a normal conversational
level.
Which of the following is commonly a responsibility
for assisting the public? - ....ANSWER...Directing
visitors/employees to various areas on the
premises.
Which statement accurately describes the role of the
security guard in quieting a dispute? -
....ANSWER...You are an outsider to the argument.
Two customers at your employers store get your
attention because of their tone of voice and because
you can hear them from some distance away. As you
approach the customers, you decide that they are in
,fact, arguing over something. Other customers are
staring at the two people who are arguing. What
should be your first response? - ....ANSWER...Calmly
explain that the dispute is disturbing others.
You are working as a security guard at the Happy
Valley Apartments complex. While at your post one
evening, at 6:45 pm, you receive a telephone call
from a resident of the complex about a very loud
argument in building C, apartment 7. As you
approach the apartment, you can hear the argument
clearly. The husband answers the door after you
have knocked twice. When the door finally opens,
you can see past the husband's shoulder into the
kitchen, and notice that the woman inside is visibly
shaken and is crying. - ....ANSWER...Gently but firmly
advise the participants to resolve their argument
quietly.
Which of the following are guidelines for
communicating with people? - ....ANSWER...Remain
calm, never lose your cool towards a person.
Which of the following is a guideline for
communicating across language barriers? -
, ....ANSWER...Be patient and respect the other
persons attempts to communicate with you.
Which of the following is an example of empathy? -
....ANSWER...Elizabeth tries to put herself in the
other persons shoes.
Which of the following statements about tact is true?
- ....ANSWER...You should use tact with customers
and clients, but it is not helpful with coworkers.
Which of the following is an example of using
positive language? - ....ANSWER..."This lot is for
employees only, but you can park in the visitor lot
just around the corner."
Which of the following is a guideline for providing
first aid? - ....ANSWER...Do not give first aid if the
victim refuses to consent.
Which of the following is a guideline for providing
first aid? - ....ANSWER...Provide first aid that is within
the scope of your training.
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