chapter 16 QUESTION AND ANSWERS CORRECTLY SOLVED
chapter 16 QUESTION AND ANSWERS CORRECTLY SOLVED (5 PGS)
3 types of control systems - correct answer feedback control, concurrent control, and feedforward control
feedback control - correct answer a mechanism for gathering information ab...
chapter 16 QUESTION AND ANSWERS
CORRECTLY SOLVED (5 PGS)
3 types of control systems - correct answer ✔feedback control, concurrent
control, and feedforward control
feedback control - correct answer ✔a mechanism for gathering information
about performance deficiencies after they occur
concurrent control - correct answer ✔a mechanism for gathering information
about performance deficiencies as they occur, thereby eliminating or
shortening the delay between performance and feedback
feedforward control - correct answer ✔a mechanism for monitoring
performance inputs rather than outputs to prevent or minimize performance
deficiencies before they occur
Methods of control - correct answer ✔Bureaucratic (rules),
Objective (measures),
Normative (values & beliefs),
Concertive (shaped by groups),
Self
bureaucratic control - correct answer ✔Control of behavior by means of a
comprehensive system of rules and standard operating procedures.
objective control - correct answer ✔the use of observable measures of
worker behavior or outputs to assess performance and influence behavior
, normative control - correct answer ✔the regulation of workers' behavior and
decisions through widely shared organizational values and beliefs
concertive control - correct answer ✔the regulation of workers' behavior and
decisions through work group values and beliefs
self-control - correct answer ✔a control system in which managers and
workers control their own behavior by setting their own goals, monitoring their
own progress, and rewarding themselves for goal achievement
example of bureaucratic control - correct answer ✔following rules above all
else, policies on work limits like a truck driver only driving for 70 hours
example of objective control - correct answer ✔monitoring what employees
go on their computers
There are two kinds of objective control: - correct answer ✔behavior control
and output control.
behavior control - correct answer ✔the regulation of the behaviors and
actions that workers perform on the job
measures their behaviors while doing work
output controls - correct answer ✔Mechanisms in a strategic control-and-
reward system that seek to guide employee behavior by defining expected
results (outputs), but leave the means to those results open to individual
employees, groups, or SBUs.
measures the results of their work
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