BUS 3950 Exam 3 | Questions with 100% Correct Answers
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Course
BUS 3950
Institution
BUS 3950
BUS 3950 Exam 3 | Questions with 100% Correct Answers In addition to correcting substandard work, employees have an ethical obligation to ___________ the quality problem as well. Report When an organization comes to the realization that there are quality problems in products that are already in ...
In addition to correcting substandard work, employees have an ethical obligation to
___________ the quality problem as well.
Report
When an organization comes to the realization that there are quality problems in
products that are already in service, ethical approaches include:
(
I) divulging the information to the public at large.
(II) recalling, if possible, affected products.
(III) handling complaints on an individual rather than a systemic basis.
I and II
The quality certification that deals primarily with conformance to customer requirements
is ISO _________; ISO _________ is concerned primarily with the organization's effect
on the environment.
9000; 14000
ISO certification is similar to the Baldrige Award in its emphasis on
self-appraisal
ISO certification differs substantially from the Baldrige Award is that it
is an ongoing process
The "Control" phase of DMAIC is intended to ensure that
improvements are sustained
Six-sigma programs involve both ___________ and __________ components
managerial; technical
Among the guiding principles of six sigma are:
(I) Reduction of variation is an important goal.
(II) Valid measurement is critical.
(III) Outputs determine inputs.
(IV) We should focus on those critical few influences on our quality.
I, II, and IV only
A tool that is not used for quality management is a
redesign
, A tool that uses time-ordered values of a simple statistic to help detect the presence of
correctable clauses of variation in a process is a(n)
control chart
Which is not a cost of quality?
extended service contract costs
The Deming Prize was established by the
Union of Japanese Scientists
Lost production time, scrap, and rework are examples of
internal failure costs
Warranty service, processing of complaints, and costs of litigation are examples of
external failure costs
Costs of inspectors, testing, test equipment, and labs are examples of
appraisal costs
Loss of business, increased liability, decreases productivity, and higher costs are all
likely consequences of
poor quality
Quality planning and administration, quality training, and quality control procedures are
examples of
prevention costs
The Baldrige Award aims to:
(I) publicize successful quality programs.
(II) recognize quality achievements of U.S. companies.
(III) stimulate efforts to improve quality.
(IV) distribute the grant money available for improved quality.
I, II, and III only
Fixing a problem will often cost money; to minimize these costs it is best to find and fix
the problem
during the design phase
Deciding how much to invest in the prevention of defects can be analyzed using
return on quality
The Baldrige Aware is based on evaluations in seven main areas. Which is not one of
those?
relative profitability
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