ABQUARP Exam Questions And Answers
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How is quality defined? - answerno errors, degree of excellence, do the right thing and do it
well. Meeting customers expectations, exceed expectations.
What is quality mgmt.? - answerexamine the process to delivery of care, the outcomes
measured
p...
How is quality defined? - answer✔no errors, degree of excellence, do the right thing and do it
well. Meeting customers expectations, exceed expectations.
What is quality mgmt.? - answer✔examine the process to delivery of care, the outcomes
measured
plan-do-check-act - answer✔Walter Shewhart
Edward Deming - answer✔introduced statistical process to improve quality
He recognized importance of having accurate and meaningful infor to improve quality
Demings 7 deadly diseases - answer✔lack of consistency, emphasis on short term profits, eval
of performanmce,job hopping, excessive medical cost, excessive liability
Joseph Juran - answer✔introduced Total Quality Control
Philip Crosby - answer✔He added financial consequences to quality performance
Savings are generated by "doing things right the first time"
Quality Mangt. QM - answer✔approaches to imporving quality
emphasis on preventing errors, empowerment of employees, improve performance, focus on
supplier relationships
Continuous Quality Improvement - answer✔uses a systematic process, enhance performance.
Looks at processes, not individual. ( ex laparoscopy, less hospt stay)
Total quality management - answer✔uses QA, QI, CQM and focuses on customer desire
Sentinel Event - answer✔unexpected death, unrelated loss of function, IP suicide, infant
abduction, transfusion rxn, wrong site surgery
Root Cause Analysis - answer✔Analyzing a sentinel event, must assess the culture.
Credentialing - answer✔Key part of QM.Make sure the right person , right knowledge in the
right position
Risk Mgt. - answer✔Focus on monetary loss by eliminating negative outcomes. Includes
insurance, pt satisfaction and legal issues.. Improve documentation. Medical records analysis is
very helpful
Ultimate responsibility is the governing body of the hospital.
UR - answer✔formal review of the consumption of all resources in the delivery of care., Can be
prospective, concurrent or retrospective .Reduce resources to achieve the same result.
Infection Control - answer✔Focus on Outcomes, looks at transmission of illness to providers,
staff and visitors. Reduce risk of future infection
Outcome studies - answer✔important to analyze effectiveness. Computer generated outcomes
best. self report survey are vulnerable to inaccuracy, single review least reliable.
Peer review - answer✔An individual c similar training and the one being reviewed.
1-chart rev
2-patterns
3- peer intervention
PRO- peer review organization - answer✔1972-82 was physician controlled, nonprofit org that
looked at Medicare IP, Utilization and quality. Changed to PSRO in 1982 via the Tax Equity and
Fiscal Responsibility act
QARI- quality assurance reform initiative - answer✔1993- to assist states develop QI systems,
focus on clinical studies
QISMC- quality improvement for system of Managed Care - answer✔1996-Federal govt formed
as a guide for quality mgt, esp for Medicare and Medicaid
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