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Management 3300 Mizzou Exam 1 Questions and Answers
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Management 3300 Mizzou Exam 1 Questions and Answers
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Management 3300 Mizzou Exam 1Questions and Answers
Key for this - Answers -One * next to a word means that is the word/phrase filled in from
the packet.
Two ** next to a word means know the whole thing/line/sentence.
Four Components of Information Systems - Answers -1. People:
Leaders*
Managers* and staff
Information technology team*
User-generated content.**
2. Technology:
Hardware*
Software*
Telecommunications*
3. Processes:
Set of activities to achieve a task.
Business process* management (BPM) - the field that focuses on designing*,
optimizing*, and streamlining* processes, taking into account the human element.
Analysts look at processes from many different angle to weigh input from all
stakeholders*, suggest innovative approaches that leverage the power of information
systems, and propose tweaks at every step.
4. Data:
Raw ingredient for every information system.
Converted into digital* format, integrated and shared across systems.
The Six Major Roles of Information Systems - Answers -1. Supporting Customer
Interaction
2. Making Decisions.
3. Collaborating on Teams
4. Gaining competitive advantage.
5. Improving Individual Productivity.
6. Managing Operations.
Definitions - Answers -Operations* Management is the management of systems and
processes that create goods and/or provide services.
Customer* Relationship* Management (CRM).
,Collaborating on Teams Role of Info Systems - Answers -A virtual* team* refers to a
group of individuals who work together from different geographic locations and rely on
communication technology to collaborate.
Competitive Advantage:
Anything* that gives a firm a lead over its rivals.
Can be gained through the development and application of Innovative* Information*
systems. Increasingly, these systems are a core feature of a company's strategic vision.
The Fourth Industrial Revolution - Answers -1.0: Steam Engineering (1760 - 1840)
2.0: Assembly Line (1880 - 1915)
3.0: Computing/Internet Nuclear Energy (1969 - 2010s)
4.0:
1. Digitization/Integration of value chains - Cloud computing* , mobile devices*, IOT
platforms*
2. Digitization of product and service offerings - Augmented/virtual reality*, Multilevel
customer interaction and customer profiling, Big Data*, Analytics*, Smart Sensors.
3. Digital business models and customer access - Location detection tech, advanced
human-machine interfaces, authentication and fraud detection, 3D printing*.
Information Systems Roles - Answers -Chief Information Officer* (CIO) - a job title
commonly given to the most senior executive in an enterprise responsible for the
information technology and computer systems that support* enterprise* goals*.
Concerned with effectiveness* IS metrics.
Chief Technology Officer* (CTO) - executive level position in a company or other entity
whose occupation is focused on scientific and technological* issues within an org.
Concerned with efficiency* IS metrics.
Chief Security Officer* (CSO or CISO) - Senior level executive responsible for ensuring
information assets and technologies are adequately* protected*.
Chief Privacy Officer* (CPO) - corporate executive charged with developing and
implementing policies designed to protect employee and customer data from
unauthorized* access*.
Chief Data Officer* (CDO) - corporate officer responsible for enterprise wide
governance* and utilization of information as an asset, via data processing, analysis,
data mining, information trading, and other means.
Chief Knowledge Officer* (CKO) - organizational leader responsible for managing
intellectual capital* and the custodian of Knowledge* management practices in an org.
IT Support Roles - Answers -A help desk provides a single (or multiple) points* of
contact* for users to gain assistance in troubleshooting, get answers to questions, and
, solve known problems. A help desk generally manages its requests through the use of
software such as issue tracking* systems.
A system administrator, or sysadmin, is a person who is responsible for the upkeep,
configuration, and reliable operation of computer systems; especially multi-user
computers, such as servers*.
Information Systems of the Past - Answers -Carbon Paper:
Used to make copies.
Where c.c. on emails stands for.
It was important because it allowed you to have a copy for yourself, you don't have to
retype.
Typewriter:
Used for typesetting/word processing.
Important because it allowed for rapid/custom production of documents.
MODEM:
Used for computer to computer communication over phone lines.
Important because you could communicate with others and transfer files without need to
physically do so.
Ledger/Spreadsheet:
Used for accounting.
Important to make calculations for businesses, profit/loss, etc.
Punch Card:
Used to load a computer program.
Important because it could be reused over and over for running a series of calculations
or computer programs.
Rolodex:
Used for customer relationship management (CRM).
Important to find contacts and details about them.
Floppy Disk:
Used for removable storage.
Important because it be written to/read from multiple times. Allows computer to load
different programs for different purposes.
Small Business - Answers -Not* built on a New* idea.
Established* business processes, supply chain networks, and regulatory frameworks.
Still 50%* failure rate.
Startup - Answers -Starts with something New*. An acceptable definition of new is a
process or product that is 10x* better.
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