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Mizzou Management 3300 Christianson Final Exam Questions and Answers
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Mizzou Management 3300 Christianson Final Exam Questions and Answers
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Mizzou Management 3300 ChristiansonFinal Exam Questions and Answers
The Six Major Roles of Information Systems - Answers -1. Managing Operations
2. Supporting Customer Interactions
3. Making Decisions
4. Collaborating on Teams
5. Gaining Competitive Advantage
6. Improving Individual Productivity
Operations Management - Answers -the management of systems and processes that
create goods and/or provide services
Churn - Answers -# of customers lost in a period / # of total customers at beginning of a
period
$ of recurring revenue lost in a period / $ of total customers at beginning of a period
Customer Life Time Value - Answers -Average Revenue Per User / Churn Rate
Reduce Churn - Answers -1. Call your customers
2. Measure customer engagement
3. What makes the product sticky
4. Allocate best reps to the job of saving customers
5. Longer term contracts?
6. What correlates with churn?
Virtual Teams - Answers -A group of individuals who work together from different
geographic locations and rely on communication technology to collaborate
Competitive Advantage - Answers -Anything that gives a firm a lead over its rivals
Gained through development and application of innovative information systems
Characteristics of High-Quality Information - Answers -Timeliness, Accuracy, and
Completeness
Four Aspects of Information Systems - Answers -People, Technology, Processes, and
Data
People - Answers -Leaders
Managers and staff
, Information technology team
User-generated content
Technology - Answers -Hardware
Software
Telecommunications
Processes - Answers -Set of activities to achieve a task
Business process management
Business Process Management (BPM) - Answers -The field that focuses on designing,
optimizing, and streamlining process, taking into account the human element.
Data - Answers -Raw ingredient for every information system
Converted into digital formal, integrated and shared across systems
Peter Drucker - Answers -"Efficiency is doing things right, effectiveness is doing the
right things"
Efficiency IS Metrics - Answers -Throughput
Transaction speed
System availability
Information accuracy
Web traffic
Response time
Effectiveness IS Metrics - Answers -Usability
Customer satisfaction
Conversion Rates
Financial
Chief Information Officer (CIO) - Answers -Job title commonly given to the most senior
executive in an enterprise responsible for the information technology and computer
systems that support enterprise goals
Effectiveness
Chief Technology Officer (CTO) - Answers -Executive-level position in a company or
other entity whose occupation is focused on scientific and technological issues within an
organization
Efficiency
Chief Information Security Officer (CISO) - Answers -Senior-level executive within an
organization responsible for ensuring information assets and technologies are
adequately protected
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