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CVA Exam Practice Questions and Answers 100% Pass

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CVA Exam Practice Questions and Answers 100% Pass When dealing with clients,which should NOT be done? - ANSWER-Treating every client the same A good way to determine the best service for your clients is by: - ANSWER-Get a better understanding of them by asking questions and effectively listeni...

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  • November 18, 2024
  • 12
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • CVA
  • CVA
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SophiaBennett
CVA Exam Practice Questions and
Answers 100% Pass

When dealing with clients,which should NOT be done? - ANSWER✔✔-Treating every

client the same


A good way to determine the best service for your clients is by: - ANSWER✔✔-Get a

better understanding of them by asking questions and effectively listening to their

responses


Clients that rely entirely on your recommendations behave in such a manner because

____. - ANSWER✔✔-They are unable to make the decision on their own


"They don't care how much you ____, until they know how much you care." -

ANSWER✔✔-Know


What is the clients single greatest expectation for staff? - ANSWER✔✔-That they keep

their word


True or False.


Because the doctor actually examines their pet, clients feel that that interaction

influences them more than interaction with any other staff members. - ANSWER✔✔-

False

Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 1/12

, Why is the location of the vet hospital important?(2) - ANSWER✔✔-It saves time and

provides convience to the customer.


True or False. Most clients say the Yellow Pages were the main source of referral. -

ANSWER✔✔-False


A ______ reputation spreads quicker than a ______ reputation. (2) - ANSWER✔✔-Bad,

Good


True or False. Employees in the vet field see the same situation every day. -

ANSWER✔✔-False


What are some ways you can grow your personal knowledge? (3) - ANSWER✔✔-

Seminars, Reading, and One-On-One training


When working in a vet hospital "adjusting to change" is important; what is an example

of that? (2) - ANSWER✔✔-Working with Different Vets, New Drugs/Medicine


The number one cause of a person's failure to perform is the inability to ______. -

ANSWER✔✔-Follow Directions


True or False. Mistakes are easier to tolerate if they are volunteered rather than

discovered by management. - ANSWER✔✔-True


Professionalalism is largely based on ______. (2) - ANSWER✔✔-Appearance , Behavior


True or False. A clean reception area tells clients that a hospital is probably clean

throughout. - ANSWER✔✔-True
Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 2/12

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