Annual Retail Compliance Training:
Pharmacy Technician *Q&A* (100%
Correct) 2025/2026 |VERIFIED|
A pharmacy technician must follow strict procedures when handling controlled substances. What is the
proper protocol for a technician when receiving a shipment of controlled substances?
The ...
Annual Retail Compliance Training:
Pharmacy Technician *Q&A* (100%
Correct) 2025/2026 |VERIFIED|
A pharmacy technician must follow strict procedures when handling controlled substances. What is the
proper protocol for a technician when receiving a shipment of controlled substances?
The technician should verify the order against the packing slip, ensure that the shipment is intact
and matches the order, and immediately document the receipt in the controlled substance log. Any
discrepancies should be reported to the pharmacist or supervisor without delay.
When is it appropriate for a pharmacy technician to provide counseling to a patient regarding their
medication?
A pharmacy technician should never provide counseling about a medication. Only the pharmacist
should provide detailed counseling.
What is the role of a pharmacy technician in preventing prescription medication fraud?
The pharmacy technician should examine prescriptions for signs of tampering, report suspicious
prescriptions to the pharmacist, and ensure all prescriptions are authentic before dispensing.
What should a pharmacy technician do if they notice a discrepancy in a patient’s prescription and the
information in the pharmacy’s system?
The pharmacy technician should notify the pharmacist immediately and refrain from dispensing
the medication until the issue is resolved.
How can a pharmacy technician ensure the secure handling of controlled substances within the
pharmacy?
Controlled substances should be stored in a locked and secure area with restricted access.
Regular inventory checks and documentation are essential.
What steps should be taken if a pharmacy technician discovers that a medication has been dispensed to
the wrong patient?
1
, The technician should notify the pharmacist immediately, assist in contacting the patient, and
correct the error as directed by the pharmacist.
What action should a pharmacy technician take if they are unsure about the proper procedure for
dispensing a medication?
The technician should consult the pharmacist for clarification before proceeding with the
dispensing process.
What should a pharmacy technician do when handling high-risk medications, such as chemotherapy
drugs?
The technician must follow specialized handling protocols, including using personal protective
equipment (PPE) and ensuring correct storage and disposal practices.
What role does a pharmacy technician play in patient confidentiality?
The pharmacy technician must protect patient information by ensuring that it is only shared with
authorized individuals and stored securely.
How can a pharmacy technician minimize the risk of medication errors in the dispensing process?
The technician should double-check prescriptions for accuracy, verify patient information, and
use barcode scanning when possible.
What should a pharmacy technician do if they find expired medications on the shelves?
The technician should remove expired medications, follow proper disposal protocols, and update
inventory records.
What is the proper procedure for a pharmacy technician to handle a medication error that has been
detected after the medication has been dispensed?
The technician should notify the pharmacist immediately, assist with corrective actions, and
document the error according to pharmacy protocols.
How does the FDA require pharmacy technicians to handle drug recalls?
2
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