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MSN 610 exam 1 Questions and Answers 100% Solved
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Exam of 9 pages for the course MSN 610 at MSN 610 (MSN 610 exam 1)
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MSN 610 exam 1Majority of message meaning
Physical cues can support or conflict with verbal message
Cultural differences impact communication - answer nonverbal communication
Also known as "body language" - answer nonverbal communication
T/F In some cultures a smile masks anger or fear. It is important when your client is
sharing important information that you not smile inappropriately causing your client to
misinterpret your smile as demeaning - answert
T/F The majority of communication is nonverbal and includes all of your senses and is
often unconsciously motivated and is more revealing of your and your clients true
feelings. Body ques either support of conflict the verbal message - answerT
examples of nonverbal communication - answervocal inflection
volume
posture
gait
eye contact
expression
gestures
appearance
personal space
whisper is to _________
low volume is to ___________
shouting is to _____________ - answerprivacy/secrets
soothing
anger
How should you talk to someone who is hard of hearing - answermaintain normal
volume rate, tone
what does good posture look like - answerbrisk walking and shows confidence
what does poor posture look like - answershuffling and depressed
What does tense posture look like - answerrapid walking shows anger or anxiety
, What is vocal inflection - answerThe pitch changes in your voice that show doubt,
suspence, confusion, inquiry
__________ shows a sign of respect and willingness to listen. It lets you get on the
clients level. When you are at eye level with a client it shows that you are equal. When
you stand over a client it shows authority. Some cultures are different. - answereye
contact
waving goodbye and holding your nose when something smells are examples of what -
answergestures
Norm of telling the truth - answerVeracity
Right of self-determination and freedom of decision making - answerAutonomy
Loyal and faithful commitments and accountable for responsibility - answerFidelity
Doing no harm to patients - answerNon-maleficence
What does TeamSTEPPS stand for? - answerTeam Strategies and Tools to Enhance
Performance and Patient Safety
Anyone who touches a patient (nurse, doctor, pharmacist, tech) must deliver safe and
high quality care - answerTeamSTEPPS
Most effective communication technique - answerassertive communication
demonstrating assertive communication includes - answeractive listening and providing
feedback
"I can see..." statements - answerassertive communication
Who came up with the SBAR communication tool - answerThe joint commission "TJC"
What does SBAR stand for? - answerSituation
Background
Assessment
Recommendation
What makes SBAR good? - answerImproves communication of client information
between members of the healthcare team
transmits a message - answersender
What is said and body language - answermessage
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