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ISQS 2340 EXAM 1 QUESTIONS AND ANSWERS
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ISQS 2340 EXAM 1 QUESTIONS AND ANSWERS
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ISQS 2340 EXAM 1 QUESTIONS AND ANSWERSWhy is ISQS important? - Answers- -Important contributor to operational efficiency,
employee productivity, customer service and customer satisfaction.
-supports effective decision making by managers
-vital ingredient in developing competitive products
-dynamic, rewarding, and challenging career
opportunity
-key component of the resources and infrastructure in
today's business enterprises
-major functional area important to business
success
Data - Answers- raw facts, by themselves not useful.
Data processing - Answers- giving context to data and converting data into information
Information - Answers- the interpretation of processed data in order to make better
decisions
Characteristics - Answers- Accurate, complete, economical, flexible, reliable, relevant,
simple, timely, verifiable.
System - Answers- an organized collection of interrelated parts that work together to
achieve a common purpose
Systems have - Answers- -Inputs
-Processing Mechanism
-Outputs
-Feedback
-Control
A system has an objective, collection of parts, structure, performs a set of functions, and
has a boundary
Subsystem - Answers- Ex: (Of a system) University -> Business school -> Marketing.
Simple vs. Complex Systems - Answers- Simple- Very few elements & components,
relationship is simple.
Complex- A system filled with many simple systems.
A collection of simple systems is better than one, large complex system.
Open vs. Closed Systems - Answers- Open- Everyone can use, don't have to have
control of market (interact with other systems)
, Closed- Exclusive, not adoptable; only if you have control of market (no interaction)
Information Technology - Answers- refers to the method, techniques and tools that are
used as means to bring about computer-based information systems
Information System - Answers- set of interrelated components that collect (input),
manipulate and store (processing), and disseminate (output) data and information as
well as feedback mechanism
Input - Answers- the activity of capturing and gathering raw data
Processing - Answers- involves converting or transforming raw data into useful output
Output - Answers- involves producing useful information, usually in the form of
documents and reports
Storage - Answers- involves storing data as well as information
Feedback - Answers- is output that is used to make adjustments or changes to input or
processing activities
Control - Answers- involves monitoring and evaluating feedback
Computer Based Information Systems - Answers- is an Information System that uses
computer systems, devices and technology
Competitive value of IT lies mostly in the - Answers- capability of software and of
people and the value of information a business acquires and uses
Competitive value of IT does NOT lie as much - Answers- in hardware and networks
Competitive advantage - Answers- is a significant and long term benefit to a company
in relation to the competition
Strategic Information Systems - Answers- any kind of IS that uses IT to gain
competitive advantage
Classes of Strategic Information Systems - Answers- EDP= Electronic Data Processing
(automate repetitive task)
MIS= Management Information Systems (reports)
DSS= Decision Support Systems (predict organizational outcomes)
EIS= Executive Information Systems (extension of DSS)
Electronic Data Processing - Answers- is an organized collection of people,
procedures, databases, and devices used to develop and distribute business
transactions
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