NRF Customer Service Exam Study Guide Questions with 100% Correct Answers
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Course
NRF
Institution
NRF
NRF Customer Service Exam Study
Guide Questions with 100% Correct
Answers
A good reason for creating an opening for discussion is to: - Get to
know what the customer wants
Which is an appropriate reasons for following up with a customer? -
You finally located an item the customer asked for a ...
warranty answer, a resource to consider is co-workers or your supervisor. -
✔✔True
T/F: You should keep your client records up-to-date and notify customers of
merchandise you know is of interest to them. - ✔✔True
When acting as a personal shopper, you should: - ✔✔Select only items that
fit her interest
To keep the lines of communication open, the best question to ask: -
✔✔Begin with who, what, where, when, how, or why
T/F: You should record basic information that allows you to stay in touch
with customers & specific information that reminds you of their purchases
and preferences. - ✔✔True
It is important to build a relationship with your customer. In the first few
seconds after you notice the customer's arrival, you should: - ✔✔Greet the
customer and make him feel welcome
T/F: Most customers respond favorably to the hard sell technique because
it shows them your belief in the product. - ✔✔False
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