The Travel Institute CTA
1. A-B-C Method - ANS-a time control method that allows you to arrange your daily
responsibilities according to precedence
2. Accidental death and dismemberment Insurance - ANS-A type of policy that covers
accidental loss of life or limb at the same time as visiting.
3. Acknowledge - ANS-Listening technique used to expose clients which you fee what
they're announcing.
4. ACTA Association of Canadian Travel Agencies - ANS-A country wide member based
totally alternate assoc in Canada
5. Active Listening - ANS-the level of listening that calls for our highest degree of
involvement; paying attention to help others via the usage of verbal and nonverbal
responses to explicit empathy for the speaker; listening for emotions and emotions
6. Active Listening - ANS-The stage of listening that calls for our highest degree of
involvement; taking note of help others by means of using verbal and nonverbal
responses to specific empathy for the speaker; listening for feelings and emotions.
7. Adventure Tour - ANS-A tour designed round an adventurous pastime together with
rafting, trekking, and mountain climbing
8. Affinity group - ANS-A organization of those who proportion a not unusual hobby, hobby,
or pastime, or who are united thru normal participation on shared outings.
9. Affinity organization - ANS-A group of individuals who share a commonplace hobby,
hobby, or activity, or who're united thru everyday participation on shared outings.
10. Affinity Group - ANS-A group of folks that proportion a common hobby, hobby, or hobby,
or who are united thru ordinary participation on shared outings.
11. AIDA model - ANS-An advertising version that identifies the tiers that an man or woman
is going via at some stage in the process of purchasing a product; it stands for Attention
Interest Desire Action
12. Airline Reporting Corporation ARC - ANS-The agency that regulates the sale and
distribution of airline tickets; accredits organizations selling airline tickets; substances
documents utilized in promoting airline tickets, rail transportation, and related offerings;
and affords a relevant sales-processing gadget.
13. All-inclusive motel - ANS-Type of inn that consists of lodges, food, enjoyment, and a
majority of on-site sports for a single price
14. All-inclusives - ANS-Resorts discovered around the globe, presenting lodge dwelling at
one fee which could consist of airfare, room, meals, suggestions, leisure, and use of all
sports activities system.
15. Allocentric - ANS-A man or woman whose lifestyles is centered on various interests.
Allocentrics are outgoing, assured, and curious. Also sometimes known as a venturer.
16. Amazon Safari Lodges - ANS-A kind of lodging discovered at some stage in the jungle
areas of the Amazon basin, some of which might be extraordinarily primitive; many inns
don't have strolling water or electricity; best for the adventurous.
,17. Ambushers - ANS-Ineffective listeners who cannot wait to leap into the conversation to
disagree with the speaker.
18. Amiable - ANS-A communication fashion characterised via friendliness, cooperation, and
patience.
19. Analytic - ANS-A communication fashion characterised by seriousness, logic and
precision.
20. Analytic - ANS-A conversation fashion characterised by seriousness, logic, and
precision.
21. ARC (Airlines Reporting Corporation) - ANS-A organization owned through major US
airways that regulates the distribution of airline tickets.
22. Assertive Questions - ANS-Questions that lead your client to the notion of escorted
holiday tour
23. ASTA American Society of Travel Advisors - ANS-A trade association that lobbies
governments, gives academic programs and speaks to the general public on behalf of its
contributors.
24. Back-to-Back Ticketing - ANS-An unethical ticketing exercise in which clients purchase
two spherical-experience bargain tickets for less than the price of one spherical-journey
ticket at full fare, consequently circumventing positive restrictions on the bargain tickets
with the aid of rearranging departures and returns.
25. Baggage put off - ANS-Coverage that reimburses for the acquisition of important
gadgets, which include toiletries and objects wished until baggage is recovered if
baggage is behind schedule greater than a certain wide variety of hours.
26. Baggage loss - ANS-Coverage that reimburses for costs incurred due to robbery,
damage, or the mysterious disappearance of personal belongings.
27. Bays - ANS-Areas of ocean water, smaller than gulfs, that penetrate landmass however
are much less enclosed via land.
28. Behaviors - ANS-The way humans act
29. Benefit - ANS-effective result that a function brings to a specific customer.
30. Benefits - ANS-The superb results furnished by means of travel products, as perceived
by way of the client
31. Blog - ANS-a web log that consists of comments, reviews, and observations regularly
written in a conversational, chronological layout through an individual or small
organization.
32. Body Language - ANS-Nonverbal frame actions consisting of gestures, frame moves,
facial expressions, eye behavior, and posture.
33. Brand - ANS-Name, image, or design that identifies the goods or offerings and
distinguishes them from competitors' services.
34. Branding - ANS-The advertising and marketing exercise of creating a call, image or
layout that identifies and differentiates a product from other products
35. Business improvement supervisor BDM - ANS-A individual who represents a commercial
enterprise entity and who works to promote it through informing others approximately its
products and services; a point of contact for a business entity.
36. Business tour - ANS-A class of travel that includes tour offerings furnished to a
enterprise for an employee who is journeying to conduct the business of the company.
, 37. Buyer psychology - ANS-The science of understanding why people make buying
choices.
38. Bypassing - ANS-A communication mistakes that takes place while people interpret
phrases or phrases in another way.
39. Canadian Life and Insurance Association CLHIA - ANS-a not-for-earnings
membership-primarily based company representing ninety nine% of Canada's existence
and medical insurance agencies.
40. Cancel for Any Reason CFAR insurance - ANS-In the U.S. It's far an non-compulsory
benefit supplying insured events the possibility to cancel their journey for any purpose
now not listed inside the journey policy; in Canada, CFAR has been constructed into its
comprehensive plans and isn't always a rider or stand-by myself offer so long as all
shopping parameters are met.
41. Canyons - ANS-Deep, narrow valleys having high, steep cliffs.
42. Capes - ANS-Land projections extending into the water which are shorter than
peninsulas.
43. Card Mills - ANS-organisation that sells tour agent identification playing cards to the
public, underneath the guise of a bona fide employment inside the journey industry,
promoting access to travel enterprise reductions.
44. Card verification value CVV quantity - ANS-A protection code used to prevent fraudulent
charges on a credit card or debit card.
45. Casual conversations - ANS-call your customers and comply with up with them after the
sale so that you can provide additional service and build customer loyalty
46. Cays - ANS-Small and occasional islands are composed of sand and coral
47. CCRA Travel Commerce Network (CCRA) - ANS-A community that helps commerce
among journey experts and providers.
48. Chargeback - ANS-The price amount that is returned to a debit or credit score card after
a client disputes the transaction; merchants usually incur a fee from the card provider
when a chargeback takes place.
49. Circle Trip - ANS-A sort of routing in which the start and finishing factor of the itinerary is
the equal.
50. City sightseeing excursion - ANS-A narrated sightseeing occasion that takes area
entirely inside the metropolis limits (widespread period of time: one-half of day or full
day). It includes transportation (typically motorcoach), offerings of a nearby manual,
prices/admissions to local sights, and meals if applicable.
51. Clarify - ANS-Listening approach used to get extra facts about your clients' needs
52. readability - ANS-Principle of business writing that refers back to the capability to write
certainly
53. Close the Sale - ANS-Successfully lead a consumer to a buying choice
54. Closed Questions - ANS-Questions that invite precise, quick answers, usually in the form
of "Yes" or "No," inclusive of "Have you been to this vacation spot before?"
55. Closed questions - ANS-Questions that invite precise, short solutions, normally within
the form of sure or no.
