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FTC Funeral Rule: Questions & Complete Answers
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FTC Funeral Rule: Questions & Complete Answers
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FTC Funeral Rule: Questions & Complete Answersfederal trade commission rule Right Ans - The Federal Trade Commission
was established in 1914 to promote free and fair competition by preventing
trade restraints.
In 1984, the Funeral Rule was established to give the FTC jurisdiction over
funeral sales and to establish requirements of which funeral providers must
comply.
It was amended in 1994 with minor changes
The primary purpose of the Funeral Rule is to provide detailed information to
the consumer when arranging a funeral
who gets the GPL Right Ans - Any person who asks, in person, about
funeral goods, funeral services, or the prices of funeral goods or services.
This can be a family who is asking you to serve them, it could be a reporter
looking at prices, or it could be your competitor who has no intention to buy
your products.
If a consumer signs a pre-need contract and then the family comes in at the
time of need, that family should have been given two GPL's - one at the time of
the pre-need and one at the time of the at-need.
do they get to keep the GPL? Right Ans - Yes, the GPL is for them to keep if
they choose. The FTC believes that you should not put the GPL in a binder of
any kind that would give the consumer the impression that it is not for them
to keep.
The GPL has to be given to the consumer even if there is not a funeral director
present to discuss it with them.
The funeral provider must also physically hand it to the consumer and you
can't simply refer to it laying on the desk.
The consumer does not have to accept the price lists, nor do they have to sign
anything stating that they declined it.
Do I have to mail a copy of the General Price List (GPL) if they contact me by
phone, email, or mail? Right Ans - No, you do not have to mail them a copy
of your GPL.
You must give them accurate information over the phone, but you do not have
to send out a GPL.
, Many funeral homes find that if families call for prices, offering to mail a GPL
is a great way to keep the conversation going
When must the General Price List (GPL) be offered to the consumer? Right
Ans - When you begin any discussion of: a) specific goods or services you
offer; b) the type of funeral or disposition that you can arrange; or c) the
prices of the goods or services.
two exceptions Right Ans - 1) If you are making the transfer of the
deceased and you request authorization to embalm, you do not have to give
out the GPL provided that you must disclose that embalming is not required
by law (except in special cases); and you do not discuss any other services or
goods.
2) If you are only providing educational general information. This would be a
case when you are at a social event and a member of your community asks
you the average cost of funerals. This same principle is true if someone
attending a visitation wonders into the Casket Selection room and is just
looking at the caskets out of curiosity.
General Price List (GPL) Requirements
Consists of three primary requirements: Right Ans - 1. Identifying
information - this is usually the introduction to the document and it found in
the title of the GPL.
2. 16 Itemized charges - these are required to be on the GPL if you offer them
to the general public.
3. Six mandatory disclaimers/disclosures/misrepresentations - the FTC call
the Misrepresentations, but they really are disclosures that prevent
misrepresentations
General Price List (GPL) Introduction / Identifying Requirements Right Ans
- - Name of the Funeral Home
- Address of the Funeral Home
- Telephone Number of the Funeral Home
- The title "General Price List" - those must be verbatim, so do not change that
wording.
- Effective Date - the date these prices became effective.
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