MSgt Ryan says, "This tool can help you recognize which processes are useful
and those that are not. It is used to find out the needs of a stakeholder."
MSgt Ryan's comment BEST explains which tool can be utilized to clarify and
validate organizational problems? Right Ans - Voice of the Customer
Common Mind Traps to Avoid Right Ans - Initial Assumptions - Understand
the importance of standardizing successful processes. Learn different
methods to standardize processes to prevent processes from reverting back to
the old way of doing business by using tools such as the Lean Daily
Management System.
Identifying Causes & Solutions - Avoid identifying causes or solutions to the
problem. This can be difficult to do, but if you allow yourself to think of causes
or solutions this early on, it can bias your research and thought processes.
Lack of Team Diversity - Like minds think alike. It's best to have people from
various backgrounds, experiences, and ranks to provide a diversity of thought
to your problem solving efforts. Avoid groupthink and conformity bias. Do not
be afraid to challenge status quos.
Addressing the Wrong Problem - Avoid problems that are based on biases,
prior experience, opinions, faulty data, or concrete mental frameworks. This
can cause you to chase a problem that doesn't exist.
Unclear Problem Statement - Avoid being vague in the problem you are
addressing. Provide supporting data, details, and be clear when defining your
problem. Ensure your problem statement does not include any causes or
solutions to the problem.
MSgt Green says, "This tool guarantees that everyone is working together to
meet the goals of their leadership."
MSgt Green's comment BEST explains which tool can be utilized to clarify and
validate organizational problems? Right Ans - Strategic Alignment and
Deployment (SA&D)
, Identifying openings in the marketplace, and isolating tendencies that will
improve your organization BEST describes which area of a SWOT analysis?
Right Ans - Opportunities
systematic method used to ensure everyone in an organization is working
effectively toward the same goals identified by senior leadership Right Ans
- Strategic Alignment
listening to feedback or considering what end users are saying about a
product or service that is being provided Right Ans - Voice of Customer
requires leaders to walk around their work centers and document what is
happening versus what should be happening Right Ans - Go and See
process allows you to create a detailed visualization of all steps in your work
process Right Ans - Value Stream Mapping
a framework used to evaluate an organization's competitive position and to
develop strategies by assessing internal and external factors Right Ans -
SWOT Analysis
clearly and concisely defines where the problem is occurring, who it affects,
and the impact it has on the organization Right Ans - Problem Statement
To include timelines and have information available from particular sources
BEST describes which of the following well-designed (B-SMART) metrics
Right Ans - Measurable
This should not only help units evaluate their level of mission readiness but
should do so without causing additional burden to other unit processes.
This statement BEST describes which of the following tools that can be
utilized to break down problems and identify performance gaps? Right Ans
- Key Performance Indicators & Metrics
More data, tools, or other equipment on hand than is required at the time
BEST describes which type of waste? Right Ans - Excessive Inventory
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