Exam (elaborations)
Funeral Service Management- Questions with Solutions
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Funeral Service Management- Questions with Solutions
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Funeral Service Management- Questionswith Solutions
Financial management Correct Ans-the utilization and monitoring of assets, revenue,
expenditures, and capital
Funeral service management Correct Ans-the administration of a funeral service enterprise,
the activities of which encompass marketing, office, human resources, facilities, and financial
management
Goals Correct Ans-broad statements about what an organization wants to achieve;
developed in the strategic planning process; they form the basic plan or direction toward which
decisions and activities are focused (Goals are motivational in nature and are usually stated in
broad, general terms without reference to a time period)
Human relations Correct Ans-motivating people in organizations to develop teamwork,
which effectively fulfills their needs and achieves organizational objectives
Human resource management (personnel management) Correct Ans-the process of
acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified
employees to perform necessary activities; developing activities and an organizational climate
conducive to maximum efficiency and worker satisfaction
, Leadership Correct Ans-the process of inspiring others to work hard to accomplish important
tasks
Marketing management Correct Ans-the process of planning and executing the
development, pricing, promotion, and distribution of an organization's goods and/or services
Motivating Correct Ans-the process of energizing, channeling and sustaining people's
behavior
Objectives Correct Ans-specific statement of ends, the achievement of which are to be
completed within a specific time period (Objectives are used in the management control
process, and provide a quantitative and time framework to the organization's goals; objectives
are intended to be accomplished by a specific date and are stated in terms, preferably in such a
way that there is some measurable basis for determining the extent to which they have been
achieved)
Office management Correct Ans-the administration and supervision of office duties,
functions and equipment
Organizing Correct Ans-the process of assigning tasks, allocating resources, and coordinating
the activities of individuals and groups to implement plans
Personnel management Correct Ans-(see Human resource management)
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