National Board Exam Study Guide-
Funeral Arranging & Directing- Qs & As
What would be the proper way to close a phone conversation after taking a first call?
-thank you for calling
-we will be right there
-we will be there in approximately 20 minutes
-we will be there as soon as possible Correct Ans-We will be there as soon as possible
An unsolicited gift to a clergyman is called:
-tip
-fee
-tribute
-honorarium Correct Ans-An honorarium.
The proper terminology for the placing of cremated remains into a final container is
-interment
-inurnment
-entombment
-cremains interment Correct Ans-inurnment
, On the evening of the visitation service, multiple cousins, friends and co-workers arrive at the
funeral home early. They expect that you will direct them to the visitation area. As the
immediate family has yet to arrive, what action is appropriate for you as the funeral
practitioner?
-allow them to proceed to the visitation area
-direct them to wait outside of the building
-explain that the immediate family has yet to arrive
-contact the family and ask for direction Correct Ans-Explain that the immediate family has
yet to arrive
An altar attendant is called:
-deacon
-acolyte
-seneschal
-usher Correct Ans-acolyte
A cross with the image of the body of Christ superimposed is a
A-cross
B-prie dieu
C-crucifix
D-crucible Correct Ans-crucifix
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