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cob 300 managemet exam 1 pargas ch 1,4,11,14 jmu questions and answers
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cob 300 managemet exam 1 pargas ch1,4,11,14 jmu questions and answers
management - Answers -getting work done through others
efficiency - Answers -getting work done with a minimum of effort, expenses or waste
effectiveness - Answers -accomplishing tasks that help fulfill organizational objectives:
ex- customer service & satisfaction
4 managerial functions in order to be successful: - Answers -planning, organizing,
leading, controlling
planning - Answers -determining organizational goals & means for achieving them
organizing - Answers -deciding where decisions will be made, who will do what jobs &
tasks & who will work for whom in the company
leading - Answers -inspiring & motivating workers to work hard to achieve organizational
goals
controlling - Answers -monitoring progress toward goal achievement & taking corrective
action when needed
top managers - Answers -executives responsible for the overall direction of the
organization ex: CEO, COO, CFO, CIO
-Have 3 major responsibilities
1. responsible for creating a context for change
2. develop employees commitment to & ownership of the companys performance
3. must create a positive organizational culture through language & action, actively
managing internal communication
-monitor customer needs, competitors moves & long term business, economic & social
trends
middle managers - Answers -responsible for setting objectives consistent with top
management's goals & planning & implementing subunit strategies for achieving these
objectives
-ex: plant manger, regional manager, divisional manager
- responsibilities:
- plan & allocate resources to meet objectives
-coordinate & link groups, departments & divisions w/in a company
-monitor & manage the performance of the subunits & individual managers who report
them
,-implementing the changes or strategies generated by top managers
first-line managers - Answers -responsible for training & supervising the performance of
nonmanagerial employees who are directly responsible for producing the companys
products or services
- are only managers who don't supervise other managers
-responsibilities:
-monitoring, teaching & supervise other managers
- plans and actions produce results in 2 weeks
-teach entry level employees how to do their job
ex: convivence store manager makes sure food is in stock
team leaders - Answers -managers responsible for facilitating team activities toward
goal accomplishment
- aren't responsible for team performance - the team is
-help their team members plan & schedule work, learn to solve problems & work
effectively w/ each other
-responsible for managing external departments
-acts as a bridge or liasion b/w their teams & other teams, departments & divisons in a
companys
miztenbergs managerial roles - Answers -interpersonal roles, informational roles,
decisional roles
Interpersonal Roles - Answers -figurehead, leader, liaison
informational roles - Answers -monitor, disseminator, spokesperson
decisional roles - Answers -entrepreneur, disturbance handler, resource allocator,
negotiator
figurehead role - Answers -the interpersonal role managers play when they perform
ceremonial duties
ex: greeting company visitors, speaking at the opening of a new facility, going to
community luncheon
leader role - Answers -the interpersonal role managers play when they motivate &
encourage workers to accomplish organizational objectives
liason role - Answers -the interpersonal role managers play when they deal w? people
outside their units
monitor role - Answers -the info role managers play when they scan their environment
for info
, disseminator role - Answers -the info role managers play when they share info w/ others
in their departments or companies
spokesperson role - Answers -the info role mangers play when they share info w/
people outside their departments or companies
entrepreneur role - Answers -the decisional role managers play when they adapt
themselves, their subordinates & their units to change
disturbance handler role - Answers -the decisional role managers play when they
respond to severe pressures and problems that demand immediate action
resource allocator role - Answers -the decisional role managers play when they decide
who gets what resources and in what amounts
negotiator role - Answers -the decisional role managers play when they negotiate
schedules, projects, goals, outcomes, resources, and employee raises
skills companies look at to be a good manager: - Answers -technical, human,
conceptual, motivation
technical skills - Answers -the specialized procedures, techniques & knowledge required
to get the job done
- most important for team leaders & lower level managers b/c they supervise the
workers who produce or serve customers
- tech skills become less important as managers rise through managerial rankings
human skills - Answers -the ability to work well w/ others
conceptual skills - Answers -the ability to see the organization as a whole, understand
how the different parts affect each other & recognize how the company fits into or is
affected by its environment
motivate to manage - Answers -an assessment of how enthusiastic employees are
about managing the work of others
arrivers - Answers -managers who made it all the way up to the top of their companies
derailers - Answers -managers who were successful early in their careers but were
knocked off the fast track by the time they reached middle upper levels of management
- top mistakes they make: having an abrasive, intimidating & bullying management style
leadership - Answers -the process of influencing others to achieve group or
organizational goals (long-term perspective)
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