Workplace Readiness Skills 6-12 Questions And Answers 100% Correct
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Course
Workplace Readiness
Institution
Workplace Readiness
Workplace Readiness Skills 6-12 Questions
And Answers 100% Correct
Introduction What part of your speech sets the tone, gains trust, and gets the audience's
attention?
treat her as you would any other customer. While waiting on customers, you notice an
elderly woman looking at new computers...
Workplace Readiness Skills 6-12 Questions
And Answers 100% Correct
Introduction What part of your speech sets the tone, gains trust, and gets the audience's
attention?
treat her as you would any other customer. While waiting on customers, you notice an
elderly woman looking at new computers. You should assume she knows less about computers
than the younger customers you serve.
There is a broader range of talents, skills, and creativity. Why is having cultural diversity
on a company's staff a good idea?
acceptance. All of the following are barriers to respecting diversity EXCEPT:
To be fired, reassigned, or demoted. A customer-service worker, due to her religious
beliefs, has refused to serve someone. What should that employee expect?
diversity. Teaching employees to manage conflict, to collaborate, and to understand
cultural differences creates a work environment that supports:
, Workplace Readiness Skills 6-12 Questions
And Answers 100% Correct
Respect for diversity Being considerate of other people and cultures is an example of
which workplace readiness skill?
treat the person with dignity and respect. While in the workplace, you meet a person with
a disability. You should
eet the customer and ask if he would like her assistance. Oki is a sales associate at a
computer sales store. He notices an older man with tattered clothing enter the store. How should
he first approach the customer?
internal customer service. Sierra has taken initiative to create a new operations manual for
the office. To gather accurate information for the manual, she decides to survey the staff to
determine which procedures are currently used. Sierra is demonstrating:
Follow the established customer-service policy. A customer who speaks little English calls
with questions about a product he recently purchased at your store. You are having difficulty
understanding him. What is your best approach to helping this customer?
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