MQM 323 Exam 2 Question and answers already passed
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Course
MQM 323
Institution
MQM 323
MQM 323 Exam 2 Question and answers already passed
psychological contract - correct answer an unwritten agreement that sets out what management expects from an employee and vice versa
new psychological contract - correct answer employers will provide: competitive compensation and benefi...
MQM 323 Exam 2 Question and answers
already passed
psychological contract - correct answer ✔an unwritten agreement that sets
out what management expects from an employee and vice versa
new psychological contract - correct answer ✔employers will provide:
competitive compensation and benefits, flexibility to balance work and home
life, based on effort presented
Employees will provide: Continuous skill improvement and increased
productivity, extra effort
5 methods of addressing absenteeism - correct answer ✔Disciplinary
approach, positive reinforcement, combination approach, no fault policy, and
paid time off programs
No-Fault Policy - correct answer ✔Employees must manage their own
attendance unless they abuse that freedom
Paid Time Off (PTO) - correct answer ✔employees use days from their
accounts at their discretion from a paid time off account
Turnover - correct answer ✔the process in which employees leave an
organization and have to be replaced
Involuntary turnover - correct answer ✔employees are terminated for poor
performance, work rule violations or through layoffs
components of turnover cost - correct answer ✔separation costs
vacancy costs
replacement costs
training costs
hidden and indirect costs
myths about retention - correct answer ✔-Money is the main reason people
leave
-Hiring has little to do with retention
-If you train people, you are only training them for another employer
-Do not be concerned about retention during organizational change
-If high performers want to leave, the company cannot hold them
Exit interviews - correct answer ✔interviews that occur when a person
chooses to leave a place of employment
Core workers - correct answer ✔Employees that are foundational to the
business (work year round)
Flexible workers - correct answer ✔employees that are hired on an "as-
needed" basis
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