Exam (elaborations)
CISR AGENCY OPERATIONS EXAM 2024
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CISR AGENCY OPERATIONS EXAM 2024
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Name: Score:50 Multiple choice questions
Term 1 of 50
The four primary communication skill areas are:
The agency accepts or denies coverage
Assets, liabilities, and equity
Speaking and listening
Listening, speaking, writing, and body language
Term 2 of 50
Which one of the following is not one of the four benefits of ethical behavior?
thical behavior encourages governmental regulation
loss of use
used to determine promotions.
standards are important as they define what the expected result is for the responsibilities,
duties and function of a position.
Term 3 of 50
Two-way communication is best described as:
Reading and writing
Reading comprehension
Speaking and listening
Reading and listening
,Term 4 of 50
Face-to-face non-verbal communication with customers is improved with each of the
following, except:
Thical behavior encourages governmental regulation
Process the endorsement immediately without verifying accuracy
Maintaining constant direct eye contact
Using standardized letters or memos
Term 5 of 50
Which one of the following statements best describes new business submissions?
Ensure that the application is submitted without any supporting documents.
Review the application after submission to check for errors.
Submit the application only if the client insists on it.
Make sure the application is completely filled out including marking boxes that "trigger"
coverage
Term 6 of 50
Commercial applications contain boxes that 'trigger' coverage. This coverage is in place:
Only if the box is marked
The agency accepts or denies coverage
Brokers do not have binding authority
Loss of use
,Term 7 of 50
Which is the most important component of face-to-face communication?
Parental Similarity
Loss Of Use
Non-verbal Communication
Body Language
Term 8 of 50
A process involving the transfer of risk from one insurer call the ceding (or primary) company, to
another called the reinsure
Expenses
Reinsurance
Revenues
Indemnity
Term 9 of 50
Which one of the following best describes the profit and loss statement?
Summarizes the financial results over a period of time
Details the company's marketing strategy for the year
Lists all the employees and their salaries
Describes the company's mission and vision statements
Term 10 of 50
Insurance brokers, who act on behalf of the buyer/client, differ from agents in what way?
One or more insurance companies
To protect insurance consumers
Brokers do not have binding authority
Revenues, expenses, and profit or loss
, Term 11 of 50
Property inspections may result in mandatory or suggested recommendations. Which of the
following statements best describes mandatory recommendations?
In many cases, mandatory recommendations must be satisfied prior to coverage being
bound
Mandatory recommendations are only suggested and not required.
Mandatory recommendations are optional and can be ignored at any time.
Mandatory recommendations can be fulfilled after coverage is bound.
Term 12 of 50
Each of the following are steps in servicing personal lines accounts, except:
Process the endorsement immediately without verifying accuracy
Notify the insured of the endorsement after processing it.
Double-check the endorsement details with the insured before processing.
File the endorsement for future reference instead of processing it.
Term 13 of 50
Which one of the following sources of revenue for insurance agencies is typically the largest
source of income for the insurance agency?
Expenses
Salary
Compensation
Commission
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