NSG 211 Exam 1 Questions And Answers
(Guaranteed A+)
Therapeutic Communication - answer✔basic tool using interaction focused on the pt and the
pt's concerns
Caring - answer✔demonstration of empathy for and connection with the pt
Empathy - answer✔ability to perceive, reason, and communicate understanding of another
person's feelings without criticism
Self-concept - answer✔awareness of your own biases, values, personality, cultural background,
and communication style
Components of nonverbal communication (7) - answer✔Physical Appearance
Facial Expression
Posture/positioning (in relation to the patient)
Gestures
Eye contact
Tone of voice
Use of touch
Nonprofessional involvement - answer✔occurs when you cross the professional boundary
relationship and establish social, personal, or economic ties with a patient
Sexual boundary violation - answer✔sexual contact is never appropriate with a patient
There is never to be dating patients or having outside contact
Phases of the interview process - answer✔Pre-interaction - collecting data from the medical
record before meeting with the patient
Beginning - introduce self and make patient feel comfortable
Working - collect data by asking specific questions
Closing - summarize and state the 2-3 most important problems/patterns and let patient know
the next steps
open-ended questions - answer✔broad, yielding responses in the patient's own words
Ex. "What does your pain feel like?"
closed-ended questions - answer✔yes/no answers
commonly appear on forms
Ex. "Do you have a family history of heart disease?"
Subjective data - answer✔reported by the patient
Objective data - answer✔observed by the nurse, must be measurable
primary data - answer✔individual patient
secondary data - answer✔charts and information from family members
accurate historian - answer✔provides information that is consistent with existing records and
comprehensive in scope
inaccurate historian - answer✔information differs from past descriptions, or details change
each time
Components of health history - answer✔demographic data, reason for seeking care
additional data collected based on reason for visit
signs vs. symptoms - answer✔Signs - objective information that you assess during the physical
exam
Symptoms - subjective sensations/feelings of patient
PQRSTU - answer✔Provocative/Palliative
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