PartnV:nBusinessnSkillsnn
Chaptern20.nPreventionnofnWorkplacenViolencenn
Chaptern21.nConfrontingnthenNursingnShortagenn
Chaptern22.nStaffingnandnSchedulingnn
Chaptern23.nBudgeting,nProductivity,nandnCostingnoutnNursingnn
Chaptern24.nPerformancenAppraisalnn
Chaptern25.nAll-HazardsnDisasternPreparednessnn
Chaptern26.nDatanManagementnandnClinicalnInformaticsnn
Chaptern27.nMarketingnn
n
Chapter 01: Leadership and Management Principles
n n n n n n
Huber: Leadership & Nursing Care Management, 6th Edition
n n n n n n n nn
n
MULTIPLEnCHOICEn
n
1. Leadershipnisnbestndefinednas:n
, a. anninterpersonalnprocessnofnparticipatingnbynencouragingnfellowship.n
b. delegationnofnauthoritynandnresponsibilitynandnthencoordinationnofnactivities.n
c. inspiringnpeoplentonaccomplishngoalsnthroughnsupportnandnconfidencenbuilding.n
d. thenintegrationnofnresourcesnthroughnplanning,norganizing,nandndirecting.n
ANS:nCn
Leadershipnisnthenprocessnofninfluencingnpeoplentonaccomplishngoalsnbyninspiringnconfidencenan
dnsupportnamongnfollowers.n
n
DIF:nCognitivenLevel:nRemembern(Knowledge)n
TOP:nNursingnProcess:nAssessmentn
MSC:nClientnNeeds:nSafenandnEffectivenCarenEnvironment:nManagementnofnCaren
n
2. Anmedical-
surgicalnunitnreportsnhighernratesnofnpatientnsatisfactionncouplednwithnhighnratesnofnstaffnsatisfact
ionnandnproductivity.nWhichnofnthenfollowingnisnattributedntonthendatanfindings?na.nEffectivenlead
ershipn
b. Managementninvolvementn
c. Mentoringn
d. Rewardsnandnrecognitionn
ANS:nAn
Effectivenleadershipnisnimportantninnnursingnbecausenofnthenimpactnonnnurses’nworknlives,nitnbein
gnanstabilizingninfluencenduringnchange,nandnfornnurses’nproductivitynandnqualitynofncare.n
n
DIF:nCognitivenLevel:nApplyn(Application)n
TOP:nNursingnProcess:nAssessmentn
MSC:nClientnNeeds:nSafenandnEffectivenCarenEnvironment:nManagementnofnCaren
n
3. Anstaffnregisterednnursen(RN)nisnleadingnanmultidisciplinarynclinicalnpathwaynteamninnthendevelo
pmentnofncarenfornpatientsnwithntotalnkneenreplacement.nWhichnofnthenfollowingnstatementsnexe
mplifiesnleadershipnbehaviorsninnanclinicalnpathwaynteamnmeeting?n
a. “Nursingnisnresponsiblenfornpainncontrolnofnthentotalnkneenreplacementnpatient.”n
b. “Ournpharmacistnhasnprovidednsomenexcellentnpainncontrolnliterature.”n
c. “Physicalntherapy’snexpertisenisninnrehabilitation,nnotnpainncontrol.”n
d. “Totalnkneenreplacementnpatientsnrequirenoptimalnpainncontrol.”n
ANS:nBn
Leadershipnisnthenprocessnofninfluencingnpeoplentonaccomplishngoalsnbyninspiringnconfidencenan
dnsupportnamongnfollowers.nThencorrectnanswernisnsupportivenofnanteamnmember’snworknandndep
ictsnsomenskillnatninterpersonalnrelationships.n
n
4. Whichnofnthenfollowingnisntruenofnmanagementnactivities?n
a. Inspiringnanvisionnisnanmanagementnfunction.n
b. Managementnisnfocusednonntasknaccomplishment.n
c. Managementnisnmorenfocusednonnhumannrelationships.n
d. Managementnisnmorenimportantnthannleadership.n
ANS:nBn
, Managementnisnfocusednonntasknaccomplishment.n
n
DIF:nCognitivenLevel:nRemembern(Knowledge)n
TOP:nNursingnProcess:nAssessmentn
MSC:nClientnNeeds:nSafenandnEffectivenCarenEnvironment:nManagementnofnCaren
n
5. Duringnanstaffnmeeting,nangroupnofnRNsnhasncomplainednthatnmedicationsnarennotnarrivingntonthen
unitninnantimelynmanner.nThennursenmanagernsuggestsnthatnthengroupnresolventhisnissuenthroughnt
hendevelopmentnandnworknofnanmultidisciplinarynteamnlednbynonenofnthesenRNs.nThisnscenarionde
monstrates:n
a. adaptation.n
b. empowerment.n
c. flexibility.n
d. relationshipnmanagement.n
ANS:nBn
Empowermentnisnthengivingnofnauthority,nresponsibility,nandnthenfreedomntonact.nInnthisns
ituation,nthenmanagernhasngivennauthority,nresponsibility,nandnthenfreedomntonactninntheni
nvestigationnandnresolutionnofnthisnissue.n
n
DIF:nCognitivenLevel:nApplyn(Application)n
TOP:nNursingnProcess:nAssessmentn
MSC:nClientnNeeds:nSafenandnEffectivenCarenEnvironment:nManagementnofnCaren
n
6. Annursenisncaringnfornannelderlynpatientnwhonwasnadmittednafternsustainingnanfallnatnhome.nWhenn
creatingnancarenplannfornthenpatient,nshenrequestsnthatnthendoctornordernanhomenhealthnvisitntonasse
ssnfornhomensafetynandnmedicationncompliance.nInnaddition,nthennursenisnconcernednaboutnthennu
tritionnofnthenpatientnandnrequestsnandietitiannevaluation.nThennursenisndemonstratingnwhichnofnth
enfollowingnleadershipnskills?n
a. Carenprovidern
b. Businessnprinciplesn
c. Carencoordinationn
d. Changenmanagementn
ANS:nCn
Carencoordinationnisnthendeliverynofnnursingnservicesnthatninvolvesnthenorganizationnandncoordin
ationnofncomplexnactivities.nThennursenusesnmanagerialnandnleadershipnskillsntonfacilitatendeliver
ynofnqualityncare.n
n
DIF:nCognitivenLevel:nApplyn(Application)n TOP:nNursingnProcess:nPlanningn
MSC:nClientnNeeds:nPhysiologicalnIntegrity:nReductionnofnRisknPotentialn
n
7. Interpersonalncommunicationnandnthenabilityntonapplyn
arentwoncriticalnskillsneverynnursenneedsntonenhancenprofessionalnpractice.n
a. visionn
b. supervisionn
c. delegationn
d. problemnsolvingn
ANS:nDn
Everynnursenneedsntwoncriticalnskillsntonenhancenprofessionalnpractice.nOnenisnanskillnatninterpers
onalnrelationships.nThisnisnfundamentalntonleadershipnandnthenworknofnnursing.nThensecondnskilln
isnapplyingnthenproblem-
solvingnprocess.nThisninvolvesncriticalnthinking,nproblemnidentification,nandnthendevelopmentnof
nobjectivity.n
n
DIF:nCognitivenLevel:nRemembern(Knowledge)n
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