Accommodation - ANS A style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one's own interests
Accountability - ANS The expectation that employees will perform a job, take corrective action when necessary, and report upwa...
WGU C483 - Principles of Management
Exam Questions And Answers
Accommodation - ANS A style of dealing with conflict involving cooperation on behalf of the
other party but not being assertive about one's own interests
Accountability - ANS The expectation that employees will perform a job, take corrective
action when necessary, and report upward on the status and quality of their performance
Accounting audits - ANS Procedures used to verify accounting reports and statements
Acquisition - ANS One firm buying another
Activity-based costing (ABC) - ANS A method of cost accounting designed to identify
streams of activity and then to allocate costs across particular business processes according to
the amount of time employees devote to particular activities
Adapters - ANS Companies that take the current industry structure and its evolution as
givens, and choose where to compete
Adverse impact - ANS When a seemingly neutral employment practice has a
disproportionately negative effect on a protected group
Advertising support model - ANS Charging fees to advertise on a site
Affective conflict - ANS Emotional disagreement directed toward other people
Affiliate model - ANS Charging fees to direct site visitors to other companies' sites
Affirmative action - ANS Special efforts to recruit and hire qualified members of groups that
have been discriminated against in the past
After-action review - ANS A frank and open-minded discussion of four basic questions
aimed at continuous improvement
Alderfer's ERG theory - ANS A human needs theory postulating that people have three
basic sets of needs that can operate simultaneously (Existence, Relatedness and Growth)
,Arbitration - ANS The use of a neutral third party to resolve a labor dispute
Assessment center - ANS A managerial performance test in which candidates participate in
a variety of exercises and situations
Assets - ANS The values of the various items the corporation owns
Authentic leadership - ANS A style in which the leader is true to himself or herself while
leading
Authority - ANS The legitimate right to make decisions and to tell other people what to do
Autocratic leadership - ANS A form of leadership in which the leader makes decisions on
his or her own and then announces those decisions to the group
Autonomous work groups - ANS Groups that control decisions about and execution of a
complete range of tasks
Avoidance - ANS A reaction to conflict that involves ignoring the problem by doing nothing
at all or deemphasizing the disagreement
Balanced scorecard - ANS Control system combining four sets of performance measures:
financial, customer, business process, and learning and growth
Balance sheet - ANS A report that shows the financial picture of a company at a given time
and itemizes assets, liabilities, and stockholders' equity
Barriers to entry - ANS Conditions that prevent new companies from entering an industry
Behavioral approach - ANS A leadership perspective that attempts to identify what good
leaders do—that is, what behaviors they exhibit
Benchmarking - ANS The process of comparing an organization's practices and
technologies with those of other companies
Bootlegging - ANS Informal work on projects, other than those officially assigned, of
employees' own choosing and initiative
Boundaryless organization - ANS Organization in which there are no barriers to information
flow
Boundary-spanning - ANS Interacting with people in other groups, thus creating linkages
between groups
, Bounded rationality - ANS A less-than-perfect form of rationality in which decision makers
cannot be perfectly rational because decisions are complex and complete information is
unavailable or cannot be fully processed
Brainstorming - ANS A process in which group members generate as many ideas about a
problem as they can; criticism is withheld until all ideas have been proposed
Broker - ANS A person who assembles and coordinates participants in a network
Budgeting - ANS The process of investigating what is being done and comparing the
results with the corresponding budget data to verify accomplishments or remedy differences;
also called budgetary controlling
Buffering - ANS Creating supplies of excess resources in case of unpredictable needs
Bureaucratic control - ANS The use of rules, regulations, and authority to guide
performance
Business accelerators - ANS Organization that provides support and advice to help young
businesses grow
Business ethics - ANS The moral principles and standards that guide behavior in the world
of business
Business incubators - ANS Protected environments for new, small businesses
Business plan - ANS A formal planning step that focuses on the entire venture and
describes all the elements involved in starting it
Business strategy - ANS The major actions by which a business competes in a particular
industry or market
Cafeteria benefit program - ANS An employee benefit program in which employees choose
from a menu of options to create a benefit package tailored to their needs
Carbon footprint - ANS The output of carbon dioxide and other greenhouses gases
Caux Principles - ANS Ethical principles established by international executives based in
Caux, Switzerland, in collaboration with business leaders from Japan, Europe, and the United
States
Centralized organization - ANS An organization in which high-level executives make most
decisions and pass them down to lower levels for implementation
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