BUSI 2710 Ch1 Exam.
Business Process Management (BPM) - CORRECT ANSWER is the art and science of overseeing how work
is performed in an organization to ensure consistent outcomes and to take advantage of improvement
opportunities.
Order-to-Cash - CORRECT ANSWER starts when a customer submits an order to purchase a product or a
service and ends when the product or service in question has been delivered to the customer and the
customer has made the corresponding payment.
Quote-to-Order - CORRECT ANSWER starts from the point when a supplier receives a Request for Quote
(RFQ) from a customer and ends when the customer in question places a purchase order based on the
received quote.
Procure-to-Pay - CORRECT ANSWER starts when someone in an organization determines that a given
product or service needs to be purchased. It ends when the product or service has been delivered and
paid for.
Issue-to-Resolution - CORRECT ANSWER starts when a customer raises a problem or issue, such as a
complaint related to a defect in a product or an issue encountered when consuming a service. The
process continues until the customer, the supplier, or preferably both of them agree that the issue has
been resolved.
Application-to-Approval - CORRECT ANSWER starts when someone applies for a benefit or privilege and
ends when the benefit or privilege in question is either granted or denied.
Events - CORRECT ANSWER correspond to things that happen atomically, which mean that they have no
duration.
, Activities - CORRECT ANSWER can be seen as one single unit of work, we call it a task.
Decision Points - CORRECT ANSWER points in time when a decision is made that affects the way the
process is executed.
Actors - CORRECT ANSWER includes human actors, organizations, or software systems acting on behalf
of human actors or organizations.
Physical Objects - CORRECT ANSWER such as equipment, materials, products, paper documents.
Informational Objects - CORRECT ANSWER such as electronic documents and electronic records.
Internal Actors - CORRECT ANSWER are those who operate inside the organization where the process is
executed. These actors are call process participants.
External Actors - CORRECT ANSWER operate outside the organization where the process is executed.
Total Quality Management (TQM) - CORRECT ANSWER is an approach that both historically preceded
and inspired BPM. The focus of ________ is on continuously improving and sustaining the quality of
products, and by extension also of services.
Operations Management - CORRECT ANSWER is a field concerned with managing the physical and
technical functions of a firm or organization, particularly those relating to production and
manufacturing.
Lean - CORRECT ANSWER is a management discipline that originates from the manufacturing industry, in
particular from the Toyota Production System. The customer orientation of _____ is similar to that of
BPM and many of the principles behind Lean have been absorbed by BPM.
Business Process Management (BPM) - CORRECT ANSWER is the art and science of overseeing how work
is performed in an organization to ensure consistent outcomes and to take advantage of improvement
opportunities.
Order-to-Cash - CORRECT ANSWER starts when a customer submits an order to purchase a product or a
service and ends when the product or service in question has been delivered to the customer and the
customer has made the corresponding payment.
Quote-to-Order - CORRECT ANSWER starts from the point when a supplier receives a Request for Quote
(RFQ) from a customer and ends when the customer in question places a purchase order based on the
received quote.
Procure-to-Pay - CORRECT ANSWER starts when someone in an organization determines that a given
product or service needs to be purchased. It ends when the product or service has been delivered and
paid for.
Issue-to-Resolution - CORRECT ANSWER starts when a customer raises a problem or issue, such as a
complaint related to a defect in a product or an issue encountered when consuming a service. The
process continues until the customer, the supplier, or preferably both of them agree that the issue has
been resolved.
Application-to-Approval - CORRECT ANSWER starts when someone applies for a benefit or privilege and
ends when the benefit or privilege in question is either granted or denied.
Events - CORRECT ANSWER correspond to things that happen atomically, which mean that they have no
duration.
, Activities - CORRECT ANSWER can be seen as one single unit of work, we call it a task.
Decision Points - CORRECT ANSWER points in time when a decision is made that affects the way the
process is executed.
Actors - CORRECT ANSWER includes human actors, organizations, or software systems acting on behalf
of human actors or organizations.
Physical Objects - CORRECT ANSWER such as equipment, materials, products, paper documents.
Informational Objects - CORRECT ANSWER such as electronic documents and electronic records.
Internal Actors - CORRECT ANSWER are those who operate inside the organization where the process is
executed. These actors are call process participants.
External Actors - CORRECT ANSWER operate outside the organization where the process is executed.
Total Quality Management (TQM) - CORRECT ANSWER is an approach that both historically preceded
and inspired BPM. The focus of ________ is on continuously improving and sustaining the quality of
products, and by extension also of services.
Operations Management - CORRECT ANSWER is a field concerned with managing the physical and
technical functions of a firm or organization, particularly those relating to production and
manufacturing.
Lean - CORRECT ANSWER is a management discipline that originates from the manufacturing industry, in
particular from the Toyota Production System. The customer orientation of _____ is similar to that of
BPM and many of the principles behind Lean have been absorbed by BPM.
