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State farm auto external claim Resource Certification Exam QUESTIONS AND CORRECT DETAILED ANSWERS WITH RATIONALES 2025/2026(VERIFIED ANSWERS) |ALREADY GRADED A+$12.99
State farm auto external claim Resource Certification Exam QUESTIONS AND CORRECT DETAILED ANSWERS WITH RATIONALES 2025/2026(VERIFIED ANSWERS) |ALREADY GRADED A+
State farm auto external claim Resource Certification Exam QUESTIONS AND CORRECT DETAILED ANSWERS WITH RATIONALES 2025/2026(VERIFIED ANSWERS) |ALREADY GRADED A+
State farm auto external claim Resource
Certification Exam
A "Y" in the prior damage indicator portion of the estimator fact sheet indicates damage may
exist from a prior loss.
T or F - ANS-True
According to current State Farm guidelines, its ACCEPTABLE to specify aftermarket/ non- oem
mechanical parts (radiators, exhaust, suspension components) on State Farm estimates.
T or F - ANS-True
According to current State Farm guidelines, its ACCEPTABLE to specify aftermarket/non- oem
Sheet metal ( Hoods, Fenders, Deck lids) on State Farm estimates
T or F - ANS-False
According to current State Farm guidelines, its ACCEPTABLE to specify recycled sheet metal
(hoods, fenders, deck lids) on State Farm estimates.
T or F - ANS-True
According to State Farm Guidelines, would betterment potentially apply when refinishing a
complete vehicle?
Yes or No - ANS-Yes
An insured's 2 year old dodge caravan with 14,000 miles involved in a flood loss resulting in
damage to the transmission. The transmission is replaced with a recycled part. The original
factory warranty is 6 years/ 60,000 miles. What is State Farms promise of customer satisfaction
on the recycled transmission?
A.)As long as you own your vehicle
B.)One year
C.)The length of time the OEM would have warranted its new replacement transmission or the
remainder of the automobile manufacture's warranty- Whichever is longer
D.)At least one year or for the duration of the existing manufacturer's warranty
E.)Limited lifetime warranty - ANS-The length of time the OEM would have warranted its new
replacement transmission or the remainder of the automobile manufacture's warranty-
Whichever is longer
Generally Paint and material charges are calculated by:
A.)Hourly Rate
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